Shopify Ping lets you use the power of chat to grow your Shopify business. Manage your marketing activities and build customer relationships from a single app – for free.


Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order.

Use Ping to:
• Save time by managing customer conversations from different services within a single app
• Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps
• Set hours of availability and manage automated messages while you're available or away
• Support your customers effortlessly and turn conversations into sales

Ping supports managing customer conversations from all your favorite services:

Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store.

Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation.

Chat with Facebook users who message you through Facebook Messenger.


Meet Kit, your virtual employee, who you can chat with directly in Ping to help manage and market your Shopify store. Kit can execute tasks through a simple conversation, saving you time and effort. Kit will also provide intelligent marketing recommendations that will drive more visitors to your store and help you connect with your customers.

Use Kit to help you with:
• Social media posts
• Facebook & Instagram ads
• Retargeting campaigns
• Email marketing
• Inventory sourcing
• Editing product photos
• Search engine optimization
• And more

Shopify Ping is designed exclusively for use with your Shopify store.



For 24/7 support visit the Shopify Help Center:

What’s New

Version 2.8.0

• Set a conversation topic to better organize your customer conversations and remind yourself what’s being discussed
• A new conversation details screen lets you see conversation topic, status, and participants in one glance
• Shopify Chat now lets customers leave a phone number so you can text them back with Ping when you’re available
• Shopify Chat now creates or matches customer profiles from your store if contact information is shared
• Events related to your conversation and customer now appear in line in the conversation

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Ratings and Reviews

4.5 out of 5
284 Ratings

284 Ratings

HauVentures ,

Felt like I needed to leave a review

When I first started my Shopify business I was struggling to keep on top of things such as what does what, what pages to open, how successful each of my products have been.
But with Shopify ping so far it’s made my job far quicker and easier simply by having options to do a business report and simple things like posting new arrivals or products on sale etc

All in all great app for a solid price of FREE

Deedors222 ,

Needs some improvements

Worked for two days but after that it went downhill. Whenever I receivers a message and opened the app, a small white box and a loading sign appeared and never went away even if I closed and opened the app again. I’ve had to do this twice now.👎

mturbo ,

Ping amazing ping what can I say

Best way to ping over product suggestions to customers live connects to product and has saved reply’s for those dumb questions customers ask time after time day after day



Shopify Inc.
43.5 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.


English, French

Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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