Site Assist 4+

Say bye to paper permits

I have been using the Site Assist platform for a while now, for various Permits and Safety Documents, so no more lost or damaged paper documents. If and when support is needed the Site Assist team are quick to respond. The APP is easy to use to issue and receive documents. It also lets all Permit Approvers for the Project view any Issued documents. Also providing the wider support team access for monitoring and audit purposes. Looking forward to the next phase when more documents are added to the platform.

Slow, very unreliable and crashes

Getting a permit is a lot slower than receiving a written permit. Long queues form at the permit office as the app is so unreliable. I have just updated the app as requested and it now just crashes and won’t open. Another colleague has the same problem and cannot get a permit to do his job as Balfour Beatty has foolishly done away with the written permit system.

Another poor aspect of this app is that if you wish to add another room or key on to the permit you have to cancel the original permit first. With a paper version you could have added it on. This of course takes time.

There are also privacy concerns - your contact details (phone number) is available for all to see. Let’s hope no one on site is into stalking. You have to give the app permission to access your photos, search history and other user contact info. There should be no reason employees to share this data just get a permit to do their job

Developer Response ,

Hi there, my name is Naeem and I am in charge of Customer Success at SiteAssist.


I wish to personally reach out to let you know I sincerely apologise on behalf of the whole team.


SiteAssist is designed to streamline and hasten the permit process on construction sites, so allow me to apologise again that this has not been your experience.


Saying that, we would love to have a talk with you in order to discuss these issues in more detail.


If you have the time, it would be good for us to discuss precisely what is making the permit process slower for you and what has made the app unreliable for you in the past as well as your privacy concerns.


We would also like to gather more information on the device(s) that are being used as well as the limitation(s) you have come across that require you to start a new permit.


Your feedback is invaluable and I would love to go over the things you have raised in order to understand how we can offer you the best possible experience going forward.


If this sounds good, can you please contact us at help@siteassist.co.

Game Changer

I’m the world of M&E permits this app is a game changer, intuitive to use, allows for remote monitoring and reduces the need for folder upon folder of permits, logs and all that other stuff, for an AP it drastically reduces the time spent issuing permits.
And it ticks the reduce Carbon Footprint Box what’s not to love 👍