Sky+ app is the best way to discover and manage all of your Sky TV and movies. You can connect directly to your Sky+HD box in-home to browse all of our content, set downloads and recordings and manage your planner. You can also set downloads, recordings and series links when you’re out and about so you never miss a thing.
To use the enhanced features you will need a compatible Sky+HD box and have your device and Sky+HD box connected to the same broadband network either with a wired or wireless connection. Please see the Help section of the app for more details.
In order to Record and Download programmes to your Sky+HD box you will need to register your Sky iD with the service at sky.com/remoterecord and simply follow the instructions.
Smart Series Link and photo viewing are only available to customers with a compatible Sky+HD box.
All recordings are FREE, however mobile network and/or Wi-Fi charges may apply.
If you need help with setting up or using the Sky+ app please go to our help forum sky.com/skyplusapphelp or contact us via firstname.lastname@example.org
If you are having problems connecting your app to your Sky+HD box, please make sure that your Sky+HD box and iPhone/iPad are on the same WiFi network. If you have a dual band router, the Sky box and your device must be on the same WiFi band. For more advice and information please visit our help forum at sky.com/skyplusapphelp or contact us via email@example.com
If you’re having issues with Remote Record or connecting the app to your Sky+HD box please visit our dedicated help pages;
You can also email us if you experience any problems. Our email address is firstname.lastname@example.org
The terms and conditions reflect recent changes to the app. Please read them carefully before using the app.
Fix for issue with planner voice over functionality on iOS 10.3 and above.
Ratings and Reviews
Since recent upgrades, performance is patchy. Sometimes it is fine but I still keep getting told that I am not connected to my Sky box. This morning I set several programmes to record but next time I checked these had been cancelled. Also I was asked to give my box a 'friendly' name which I did. Sometimes the app uses this name and other times it just refers to the 'sky box'. Please resolve these issues. Until recently I have used the box for several years with no problem.
Had great hopes of latest review but it still tells me I am not connected to my sky box and I have to connect nearly every (but not every) time. Very annoying. Please rectify.
Addendum 1st September.
None of the above has been rectified and a lot of people are complaining about the same thing. Latest problem in the last few days is that the TV guide will not go beyond 6.00 pm next Thursday. Every day I go on I expect to find this rectified but so far, no luck. Please sort out these problems!!!!!!
6th August 2019
When it works it is brilliant but nearly every day I get the ‘you are not connected any more’ message. Also it is sometimes not possible to record programmes by the app. PLEASE sort these bugs out.
No Sky+ box found when both it and iPhone are connected to the same WiFi network.
As a blind Sky TV customer, the Sky+ app helps me to set my recordings and downloads with VoiceOver on the iPhone, but when I am in range of the Sky+ box and both it and my iPhone are connected to the same WiFi network, launching the Planner via the app causes the iPhone to search for Sky+ HD boxes and I then get the message that no compatible Sky+ HD boxes were found on the WiFi network, even though I haven’t disconnected the box or moved my phone to another network.
This means that for blind customers, they have to ask for sighted assistance when it comes to playing recorded or downloaded content using the Sky remote as the iPhone can’t drive the box to enable independant use of the system. This problem needs to be resolved as blind users would like to use their iPhones or iPads in order to play recordings and downloads with the use of speech.
Since joining Sky TV in January 2016, there has only been 1 or 2 updates to the Sky+ app, it has been 10 months since the last update was made available to customers, so it’s ready for updating again, but should be done on a regular basis.
Was good at one time
The app is great for setting recording when away from sky box however why isn’t there still not a option to remove recordings and why is everything on this app got to be done over WiFi not everybody has access to WiFi all the time so you are putting theses customers at a disadvantage and therefore not been able to make the most out of their subscription this is what sky likes to preach if I am right I have had this app for a few years now and nothing ever changes with it I would of rated 5 stars if we were given the ability to cancel recordings when connected to a mobile network every sky tv customer has a number so sky can add this feature to the app we are asked to log in to set recordings so why can’t we see the content on our sky boxes when connected to a mobile network am not seeing the slogan sky likes to use Believe in better add this and I will I rated 3 stars be grateful it was going to be 0 if I could have done the app is lacking basic features like seeing what’s recorded on sky box
Up to six family members will be able to use this app with Family Sharing enabled.