Skyscanner – travel deals 4+

Search everywhere gone wrong and needs to be fixed

The search everywhere function was really good because you could put your chosen dates in and then it would come up with different options for different countries and when you clicked on the chosen city within the country, then the flight options for your chosen dates would be there. It looks like the latest update has disrupted this so that now when you get to the screen where all of the cities are there to choose from, when you click on the city, your chosen dates disappear and there is just a link to the ‘cheapest’ flights on totally different dates for that city. This really must be fixed because it is very irritating to have to retype the dates again after clicking on the cheapest option that you are forced to look at. This is not helpful because the dates are what matters so please can you change it back again to the way it was where when you click on a city after choosing the country, the chosen dates stay the same?

Developer Response ,

Hi there! We rely on people being honest with us so thank you for your feedback. We’ll get it over to our development team. Skyscanner Support

Lies all lies

Very dodgy company, don’t deal with them , they used to have good transparent customer service but since been bought by a Chinese company(C trip)who does dodgy business in China, skyscanner is now operating in this disgusting way as well. Full of lies. We bought a return business class ticket, used first leg of the flight, tried to change date for the return part of the flight, they suggested it would be better to just refund so I said yes that’s fine. But no confirmation email arrived afterwards. This was three days ago. I called again today and they are now telling me the refund process will not be confirmed before the flight departure so there is a risk of I miss the flight yet refund getting rejected afterwards. Then I said I wanted to change date it is their customer service suggested me request for a refund. Now they don’t admit they suggested the refund process as opposed to change date. And now I ask I don’t want refund I just want to change date they say they will check then put me on hold forever and eventually hung up on me. Then I called once again they hung up once again.
*update: finally got through again, the call operator is extremely rude, would not let me finish talking, every time I opened my mouth she interrupted said ‘we are extremely busy at the moment, I told you you to wait’.

If you have ever delt with Chinese businesses before you would know the feeling. I won’t try my luck again. I won’t use skyscanner from now on.

Developer Response ,

Hello Claire. Thank you for your feedback. We are sorry to hear about these problems. It would be very useful if you could provide further flight details so that we can investigate further https://help.skyscanner.net/hc/en-gb/requests/new Looking forward to hearing back from you. Skyscanner Support

Love the app to bits...but wish to see my saved searches on all devices

I have been using the app for the past almost 2 years. It has saved me a lot of time and money, even if searches are not always conclusive.
The only reason why I am giving 4 instead of 5 stars is due to the fact that I cannot see my saved searches across all my devices, primarily my iPad and iPhone. This makes continuity a bit of a pain when I have started some flight planning on my iPad and I find that I cannot see any of the saved searches on my iPhone and vice versa. I am logged in using the same account and have tried all variations of problem solving...logged in and out on both devices, uninstalled and reinstalled the app, and even changed to new devices but nothing seems to work. Continuity is one of the main reasons I use Apple for my business and it is very disappointing when an app fails to do this, especially such a good app which is not easily replaceable with another app. Hope this shortcoming can be addressed.
In the meantime thank you for bringing us such a great app. If travel is part of a small business this is one great helper.