smile the internet bank 4+
The Co-operative Bank
Designed for iPhone
-
- Free
iPhone Screenshots
Description
New to our app?
The smile mobile banking app comes with features that makes it quick & easy to manage your money on the move.
Benefits
• Access & manage your finances anywhere, at any time
• Quick & secure money transfers between your accounts & other people
• Search your transactions & view your pending payments to find your incomings & outgoings
Key features
Download the app today & enjoy secure, convenient & efficient banking at your fingertips
• Quick & secure login with TouchID, FaceID or passnumber
• Browse & search over a year’s worth of transactions on your current, savings & loan accounts
• View your pending payments
• Create & pay new payees
• Pay, view & delete your saved payees
• Transfer money between your smile accounts (including to your credit card)
• View & delete your scheduled payments
• View up to seven years of statements for current accounts, savings, ISAs & loans
• Use our easy to navigate account dashboard to help to you with your daily banking tasks
• Update your email address & phone number
• Share your account details with your contacts
• Switch your current account to us
• Apply for some products directly
• Find answers to your questions quickly on our help page
Fraud protection
The app also gives you additional protection from fraud. This is because we alert you of any account changes such as new device registration.
We also have a fraud hub with a wide range of educational resources to help protect you from fraud.
Make sure you always install the latest update of the app to get the latest improvements & security measures.
Logging in
If you’re already registered for online banking, you will need your username, password & 6-digit security code to log in.
If you’re not registered for online banking yet, you can either do this by tapping 'Register for online banking' in the app, or register for online banking on our website.
Device compatibility
For security reasons, you’ll need to be using an Apple device on iOS 15 or above to use our mobile app. You also will not be able to use the app if your device is jailbroken.
If you are not able to update to this version, you can log into online banking to access your accounts instead.
Terms of use
We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes & to help us to fix problems & improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app.
Important information
Please note: We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.
Apple, Touch ID & FaceID are trademarks of Apple Inc. registered in the US & other countries.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority (No. 121885).
The Co-operative Bank, Platform, smile & Britannia are trading names of The Co-operative Bank p.l.c., 1 Balloon Street, Manchester M4 4BE. Registered in England & Wales No.990937.
Credit facilities are provided by The Co-operative Bank p.l.c. & are subject to status & our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board
What’s New
Version 3.11.0
In this release:
• We've added additional validation to payment references
Ratings and Reviews
When it works it’s fine
Unfortunately it’s either a iOS update or the smile app update either iPad or iPhone 8 will come up with the message it can’t find a secure connection so have to delete and reinstall.
Other thing that’s really annoying you can’t pay cheques in using it like several other banks
Living in rural Cornwall there’s no longer a branch in the county once Truro’s the coop bank closed.
As for using post offices you assume we all have access to one. If I didn’t drive there isn’t a local PO.
Nearest the next village 2.5 mikes away has a mobile post office van 1.5 hrs once a week
Developer Response ,
Hi, thanks for your review. I'm really sorry for the inconvenience this is causing our IT team are aware of it and are hoping to have a fix in place soon. As well as paying cheques in at the Post Office you can also send them to us. Please click this link for details: https://www.co-operativebank.co.uk/help-and-support/payments/cheques/how-to-pay-in-a-cheque/index Thanks - Michelle
Recent problems.
I’ve been using Smile bank almost since it started and have been satisfied. I have recently updated my IPad to Gen 10 and since then the problems have started. Very often when opening the App I get a message that security details cannot be verified and the only way I have found to re-activate it, is off load and re- install, this works for a while and then the problem starts again. I have removed the App and started again, all my Apple updates are in order and still it happens. I have contacted the bank by phone and got nowhere. I am now considering this is too much and looking at my options.
Developer Response ,
Hi, I'm really sorry to hear that you're having continues issues using our mobile banking app. Please send a secure message through online banking and we can get the issues you're having raised with our IT team. Thanks - Michelle
Really good app
I find that this bank app is so easy to use. It's good to be able to access the information about my account at any given moment when necessary. No problems are encountered when I need to transfer cash from one account to another even at short notice. The app gives me complete control over my account and helps keep me updated about my finances. It is a very good tool for my banking purposes especially as I can use it 24/7 giving me peace of mind by allowing me to keep my balances in check.
Developer Response ,
It's really great to hear that you enjoy using our app and find it helpful. Thanks for your review. - Michelle
App Privacy
The developer, The Co-operative Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- The Co-operative Bank plc
- Size
- 42.3 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © The Co-operative Bank 2024
- Price
- Free