iPhone Screenshots


Snapp It! is for everyone using Scotland’s railway – customers and communities – to help keep it a safe environment, looking great and in good working order. It’s an easy and quick way to report issues that affect maintenance, cleanliness, buying a ticket, information and safety & security. See something that needs fixing at a ScotRail station? Snapp it! and let us know. And it’s about the good work you see happening too. Like something we did? Snapp it! and share it with us.

Your reports go directly to our helpdesk where they are assigned to a member of the team or work is scheduled to fix the issue. If you’re reporting a good deed, look out for a thumbs-up for a job well done!

With Snapp it! from ScotRail you can:

• Log in with your ScotRail.co.uk account or create a new one
• Report a problem or good deed
• Add images and tag your station or train journey
• Automatically view reports for your nearest ScotRail station
• Filter reports by status - scheduled, assigned or fixed
• View and support reports made by other snappers
• View all your reports in "my feed"
• Earn badges for issues fixed, cleaned or for a job well done; and
• Receive status notifications for your reports.

Please note that we can't reply to your Snapp it! posts. So if you have a question or want feedback, please contact our customer service team via our website www.scotrail.co.uk/contact-us.

General customer service posts, questions and violations of our terms of service will result in posts being permanently deleted.

What’s New

Version 1.3.5

Optimisation of views and minor bug fixes.

Ratings and Reviews

2.6 out of 5
5 Ratings

5 Ratings

missmass ,

Does ScotRail ever fix anything reported via this app?!

I’ve reported tonnes of faults via this app and I’ve never had confirmation that ScotRail has received the reports or if it intends to act on them. The app crashes completely when I tap the button to see the status of “My reports”.

Call me cynical, but I think this is just a black hole where ScotRail complaints go to die.

030057812 ,

No issues

Never had an issue with the app and can see progress on reports until fixed.

Papa raccoon ,

Like the trains, fails to deliver!

App doesn’t work! Doesn’t raise reports, crashes when trying to view my report. Best I can tell nothing actually gets done with the reports raised. And conveniently prevents all the issues being shown on a public forum like Twitter.

App is basically electronic brushing under the carpet. Like most ScotRail staff, pointless and provides no function what so ever.

App Privacy

The developer, ScotRail, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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