Southeastern Railway 4+

The Go-Ahead Group plc

    • 2.7 • 684 Ratings
    • Free

iPhone Screenshots

Description

This is our brand new Southeastern app – be one of the first to try it out.

Get live personalised travel information straight to your phone. Buy and download Key smartcard tickets. Check how busy your train is with SeatFinder. Receive live travel updates. All designed with accessibility in mind.

We will be adding new features to our app over the coming weeks so look out for future updates.

What’s New

Version 1.4.6

Bug fixes and performance improvements

Ratings and Reviews

2.7 out of 5
684 Ratings

684 Ratings

APeaLondon ,

Good idea, terrible execution

Be prepared to have to repeat every stage 3-4 times (at least) before it works. Key issues: app tells you that you cannot buy tickets which are eligible for The Key, until finally it changes it’s mind. Tip: try clicking ‘other ticket types’ and selecting the ticket you want (even if it’s the same ticket you were originally trying to buy) and it seems more likely to work. Other issue: ticket takes multiple tries to load from phone to the card and sometimes just won’t at all but loading at the station is just one touch at the barrier so less of an issue. If I were the developer I’d be embarrassed to have released something that feels like it hasn’t had any QA testing.

Dad Bus ,

Terrible app, barely ever works

This is genuinely the worst app I have ever had the misfortune to use. Great idea but executed so badly; the developers should be embarrassed. I have to log in every time is use it. Clicking on details of required journey from the pinned journey screen takes you to another screen - where you then have to input all the information again. You can only buy one ticket at a time if you want to load them to your Key card; if you buy multiple tickets from your basket you will have to collect them from the station.

Then we get to loading tickets onto the Key. Usually takes 10+ attempts to finally get the tickets on there. However, today I have tried dozens of times and the return ticket will simply not load. You can only have 5 tickets on the Key at any time (why not 6 for return tickets if buying singles? Another stupid aspect). I find that the Key card retains a couple of days’ worth of tickets, even having some under the ‘expired’ section - which seem to count towards the limit of 5. Completely stupid.

This app is terrible. It doesn’t work anywhere near as well as it should. It needs to be completely reworked. If I could give zero stars, I would.

What nickname isn't taken FFS ,

Terrible app

It shouldn’t be all that difficult to build an app that works. Do SE or their developers even test the functionalities they build. It seems not.
So the app works fine if you want to do the simple stuff like look up train times and such. No problem with that. But try to purchase and load the ticket onto the Key. Don’t bother. I spent so much time both trying to get the app to read the card with numerous errors returned. Then when I do get it to connect and I try to buy a ticket could not get the app to complete the purchase. I tried to use PayPal and that just hung. I had to close the app and come back in but it was still hung at the PayPal connection screen so I had to sign out of the app to clear it down. Then tried paying by card but even after filling out all details the ‘Pay’ button simply would not activate. Honestly just a complete and utter joke of an app for what it is meant to achieve.
And why are we even loading tickets onto paper or plastic these days when we have all the capabilities built into Smartphones to do the job. Come on Southeastern. Get into the 2000’s at some point

App Privacy

The developer, The Go-Ahead Group plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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