Southern On Track 4+

UK train times + tickets

The Go-Ahead Group plc

    • 1.7 • 190 Ratings
    • Free

iPhone Screenshots

Description

Straight to your pocket! Download our free On Track app for tailored information about your most used journeys, easy ticket purchase and more. Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away.

Features include:
• Personalised dashboard for your regular journeys
• Buy train tickets on the go and collect at the station
• Live departure and arrival boards
• Interactive map
• Station facilities and parking
• Tube updates
• Submit delay repay claims

What’s New

Version 2.13.3

Enhancements to Flexi ticket functionality.

Ratings and Reviews

1.7 out of 5
190 Ratings

190 Ratings

MercilessHamster ,

Rubbish

This App really is rubbish, i was after a quick way to have a phone purchased ticket that isn’t sitting somewhere in my email. The ticket wallet section of the app crashed when attempting to login into it. When I purchased a ticket via the app, it sent an email with a link to attach the purchased ticket to my southern account, clicking that on a phone doesn’t work and I’m redirected to a purchase page. Clicking the link on a desktop links it to my southern account, then I can see it in my ticket wallet (which successfully logs in when you have a ticket??), attempting to click the ticket for I assume the barcode crashes the app. In short.. looks like I’m digging through my emails for a ticket in the morning.

Geeandaye ,

Totally unusable!!

Southern Rail are pushing everyone to use their smart card ‘The Key’ but make it impossible to book tickets on to it using this App. For a while it worked fine and you could could could select The Key at the start of the booking process but now that button doesn’t automatically appear. I have refresh the page, log in/log out and/or start booking a regular ticket and hope the button will appear. Occasionally it does, but most of the time it doesn’t and I have to try booking through the website instead (which often has the same problem but The Key button appears more often on this). It is becoming harder and harder to use this ‘smart’ card. PLEASE make this app easier to book The Key Tickets.

vileawa ,

Confusing and dysfunctional

This app is rubbish, buggy, fails often and is confusing and confused . However it the only option for purchasing ans managing e-tickets (unless you want to print the out or take a screen shot) so I persevere. But it’s painful. A collection of some issues.
1 - unable to see tickets purchased through the app, in the app (they arrive by email - what?)
2- unable to view ticket status for tickets attached to a keycard. Even once connected via nfc
3 - nfc randomly dysfunction for ticket connectivity.
4 - ticket purchase screen defaults to silly departure and arrival criteria.

I could go on. This app has actually cost me money because I had to buy less than optimal tickets, or double tickets, due to it not working.
Though what did I expect - the app is designed and built but a company who can’t event manage their main product (trains) to function reliably. Par for the course. And of course we have to lump it as usual.
Fix it please southern.

App Privacy

The developer, The Go-Ahead Group plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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