Spiceworks Help Desk 4+
Manage your Cloud Help Desk
Spiceworks, Inc.
-
- Free
iPhone Screenshots
Description
Manage your Spiceworks Cloud Help Desk - Anywhere.
Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.
Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Help Desk for IT Pros.
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
- Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments
..and you’ll be off-and-running and able to take your tickets and users with you!
What’s New
Version 1.1.9
Bug fix: 404 error when using the Ticket View selector to change views (Open tickets, All Tickets, etc.)
Ratings and Reviews
Multisite
I am an engineer that recommends spice works helpdesk to all my customers businesses. The desktop has always been lacking some features but they were an acceptable compromise for a free helpdesk..
The original app on the other hand was perfectly fine with the ability to work on multiple sites/Accounts with notifications.
This was perfect if each site had its own account but you needed access to all sides for an overview or third line support.
… A feature that would also be welcomed in the online version without having to sign in and out for different sites.
Other than that it is ace!
Would like to see the following features;
– multisite support with notifications
– API in order to raise tickets, which would allow automation
– custom mail server settings to use our own servers
Missing feature from old app
The app is ok , but you bound to one account, I work with different clients, I had on the old app 4 account and it was easy to switch, no you can only have one account, or have to log out and login manually, takes to much time , should bring the old app back worked very well
App Privacy
The developer, Spiceworks, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Spiceworks, Inc.
- Size
- 5.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.1 or later.
- iPod touch
- Requires iOS 14.1 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Copyright 2006 - 2023 Spiceworks Inc.
- Price
- Free