When stuff goes wrong in the Starling app, our first move is to chant Coldplay's Fix You at the offending line of code until it starts behaving itself. When that doesn’t work, we try the normal way, which is less fun but usually more effective: lots of adjusting, tinkering and dilemma-solving. Less Fix You, more Fix Your Problem.
Ratings and Reviews
Banking for the modern day
I don’t often review mostly because I’m frequently far too busy. But for this I’ll make an exception. This is the best banking app I have ever used. It’s well-designed, constantly being updated with new features and bug fixes. Many times when I’m wishing there’s a particular feature that would make the something easier, it’ll come out in the next release - like the ability to deposit cash in at the post office. Genius! Not least because when I went to deposit it in my other bank branch, they were closed. Despite it being a weekday before 4pm.
If like me, you often need to do things on the go, and don’t have access to that little card verification thing that most banks give you, that wants things to be simple and to have an awareness of things going in and out of your account (the instant notifications feature is a godsend for anyone self-employed, and saves you constantly having to check if you’ve been paid), I don’t think you can go wrong with the Starling App.
Easy to set-up, easy to use, and customer services was very helpful and prompt Jen I had some problems with my current account switch. Also, they’re open 24/7! Genuinely I can’t recommend it enough. Banking for the modern day, finally.
I tend to like modern things and the latest ideas, so I had to try a new type of bank account. I first used it abroad due to their brilliant exchange rates, and was very impressed by the push notifications when spending, ease of use within the app, round-up saving, and a brilliant breakdown of how I spend my money, to name a few of their exclusive features. Since then I have been using it as my main spending bank account, also opened up a joint account for me and my partner and have loved it. There is still room for improvement, for example I believe you cannot yet create standing orders or own multiple accounts, as I like to transfer my bills to a separate bills account on a monthly basis to make sure they are always covered, and I still have to use Barclays for this. Also, I have heard that an issue with internet-based banks is that if you were to have an issue it can be more difficult to solve due to the lack of a physical branch to sort the problem at. However I am yet to have any issues personally, enjoy using starling as my main bank for my spending, and will likely continue to do so.
Customer support slow and inattentive
Opened my account about a week ago. Moved shortly after; went to my profile to update my address. Able to update it but when attempting to save it I got stuck in a loop with the app recurrently asking me to enter my password (even changed it to ensure I wasn’t entering it wrong, with no change). Chatted with customer support, told to phone. They noted my new address but I was later messaged and asked to agree for another soft credit check and to supply them with proof of address. Did so, as well as asked what would happen to funds which I had already initiated a transfer of from another bank into my Starling account. Took a few days before I heard back that the check had been approved and my address updated. Never received a reply regarding my transfer, however my other bank informed me that the transfer had not gone through.
Logged in to check the address - they’d updated it wrongly..tried again to update it myself but same issue when I entered my password. Wrote back early this morning, not yet heard back at the end of the day. In conclusion a slow customer service which is not paying attention to detail nor addressing all concerns raised.
I partly opened this account as I travel frequently; partly because I am fed up with poor customer service. Sadly seems the latter extends to these “modern” banks too.
Developer Response ,
Thank you so much for taking the time to share your review. We're very sorry for the experience so far and are keen to investigate further. Please get in touch with us via firstname.lastname@example.org so we can look into this for you. We're keen to help.
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