Starship – Food Delivery 17+

This was a great experience. The robot was quicker than stated, it navigated the unusual and crowded parking in the cul-de-sac where I live. I love the fact that it had a reindeer face and antlers on. However, for me personally I would prefer to see a more robotic persona 🤖
There are so many times I have forgotten an essential from the shops and although this purchase today was purely for the experience of the robot in future I would use this service to save myself a trip out, especially if I can put that time to better use at home. It won’t make me lazy, I can just use my time better.
I really hope these are here to stay, I think they are a fantastic idea and could be utilised in many ways. Bring on the future, it is wonderfully exciting!

So I am pregnant and currently in isolation for the next 12 weeks and thought I would use this service to get my essentials - well I was wrong or so I thought.

So after trying for an hour to place my order using 2 phones and 2 cards and god knows how many phone calls I finally managed to place an order of less than the stated item amount coming to little over £30 the app told me it would be 14 minutes this was at 6pm. After 30 minutes of waiting and this not changing I called the help service and was told it will be no longer than another 30 minutes which I was more than ok with. An hour later at 7:30pm I called and was told my order was on its way which I again I was happy with as it meant that I did not have to leave my house. At 8:10pm my truck finally arrived but it was EMPTY completely empty so I called again and was told there was nothing that could be done and all they can do is offer me a £5 voucher and a call back.

After waiting another 30 minutes I called again and I was told that they could offer me a refund which will take 3 working days and it’s Easter weekend which means I won’t get it by the end of the week. This was the last of my money and these were items I needed for the week and I’m being told there was nothing that could be done.

After an hour speaking to the really kind customer service lady my order was delivered today slightly different from the original but here none the less.

Downloaded the app out of interest then since there was a £3 off offer placed a small shopping order.
It was really easy to use and only took around 20 min from placing order to delivery! It’s all operated by phone so don’t even need to type address it just comes to where your phone is. It’s arrival was OBSCENELY exciting!!! I mean really how can you get so excited about a robot delivering your breakfast???
The shop didn’t have all I wanted (Budgens with no washing up liquid come on...) but the whole experience of using the app and receiving the delivery was awesome.
Will definitely try it again next time for a takeaway delivery!!