Flexible and customised delivery for businesses. Stuart delivers whatever you need, with 2 taps of a button.
Stuart is the on-demand delivery service of choice for businesses in London who need a simple, fast and reliable option.
With our robust platform, you can build on-demand and scheduled deliveries right into your business at a fixed price. Depending on the distance and your chosen package size, we have a variety of transport types including walkers, cyclists, mopeds, cars and vans.
Our fleet of independent couriers will pickup and deliver all packages in record time and with a smile so your customers receive the best delivery experience possible. You’ll also be able to track and confirm all deliveries in real-time through the Stuart app.
We know last-mile delivery is a make-or-break component for any business. We can design free, no-headache trials so you can see how Stuart performs for your business.
Enjoy store-to-home, hub-to-home or store-to-store delivery at your convenience.
With this update, we added tools that will help us improve your delivery experience and make the Stuart app even better.
Ratings and Reviews
It’s a hassle
Did not want to go out during lockdown but I think I would have preferred going. Firstly, the website is awful which is why I downloaded the app but that’s another story.
Was about to write a 5 star review about how it worked perfectly for me but then I went back on the app to see what time I requested and my request had disappeared?
Weird, but maybe I didn’t actually press the button. No problem, I’ll request again. Won’t deliver in my area? Ok, I’ll try again? Nobody accepting request. Fine, I’ll try ASAP pick up. Somebody accepts straight away. Then I go on my scheduled requests and the original one is back?! Thankfully I could cancel that without charge (I hope).
Waiting to see how much money comes out my bank now but at least I have my order.
In conclusion, probably don’t bother.
What a Joke!!!!
I went through all the steps, paid for the DBS Check at the post office and went through the ordering screen for the delivery bag and coat. My application got to 75% and it said it was almost there just awaiting approval for the road. I had literally submitted all my documents. I applied in March loads of other people in my area have been approved way after me. I just keep just emails saying you've been on our waiting list for a while are you still interested or we haven't heard from you are you still interested. Then recently started getting emails saying to do all the steps again which I ignored because I'd had already done all that months ago. I've sent multiple emails to support as these new age companies don't have phone number customer support. Never receive an email and they put it can take upto 10 working days so you forget you've sent it and they don't have to reply. Recently I got a notification saying that due to inactivity my account will be terminated in 24 hours. What is that about I'm inactive because you won't finish my application I've been waiting 9 months when other I know have got approved within 3 weeks. Uber and Deliveroo were a breeze to sign up for. Stuart on the other hand are not. You'll just be wasting your time with them. They've also just reduced their pay in line with the others so they aren't even the "promised land" best in industry payers either now. These companies are getting greedier and greedier.
Awful implementation even when it works
Considering I managed to get my Superdrug order in 2 hours a poor review might seem harsh, but the Stuart app and process is horrifically painful, even when it works.
There is no API integration between Superdrug and Stuart so you have to place a click & collect order, hope it’s confirmed, then look up and follow a stupidly complicated process laid out somewhere on the Superdrug website, all done via this separate app and registration. Then you realise how awful the Stuart app is. Addresses are pumped in incorrectly from Google and you can’t edit them and have to start all over again. Amex cards get a “common_network_error”. The app spams you with notifications telling you how busy they are whilst the dodgy UI makes you angry. After an hour you finally submit your order only to find Stuart has changed the pickup point to the wrong postcode. I was lucky enough to have a courier assigned but had to feel awful for them as they drove up and down streets looking for the correct Superdrug for god knows how little money. At least the courier did a good job but I felt so sorry for them I tipped them in cash even on top of the high cost of the Stuart delivery in the first place.
Unbelievably Stuart were bought by the French Post Office, Geopost. I think they should get their money back.
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The following data may be collected and linked to your identity:
- Financial Info
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- Stuart SAS
- 123.3 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, Catalan, French, Polish, Portuguese, Spanish
- Age Rating
- © STUART SAS - 2014
Up to six family members will be able to use this app with Family Sharing enabled.