Flexible and customised delivery for businesses. Stuart delivers whatever you need, with 2 taps of a button.
Stuart is the on-demand delivery service of choice for businesses in London who need a simple, fast and reliable option.
With our robust platform, you can build on-demand and scheduled deliveries right into your business at a fixed price. Depending on the distance and your chosen package size, we have a variety of transport types including walkers, cyclists, mopeds, cars and vans.
Our fleet of independent couriers will pickup and deliver all packages in record time and with a smile so your customers receive the best delivery experience possible. You’ll also be able to track and confirm all deliveries in real-time through the Stuart app.
We know last-mile delivery is a make-or-break component for any business. We can design free, no-headache trials so you can see how Stuart performs for your business.
Enjoy store-to-home, hub-to-home or store-to-store delivery at your convenience.
With this update, we added tools that will help us improve your delivery experience and make the Stuart app even better.
Ratings and ReviewsSee All
It’s a hassle
Did not want to go out during lockdown but I think I would have preferred going. Firstly, the website is awful which is why I downloaded the app but that’s another story.
Was about to write a 5 star review about how it worked perfectly for me but then I went back on the app to see what time I requested and my request had disappeared?
Weird, but maybe I didn’t actually press the button. No problem, I’ll request again. Won’t deliver in my area? Ok, I’ll try again? Nobody accepting request. Fine, I’ll try ASAP pick up. Somebody accepts straight away. Then I go on my scheduled requests and the original one is back?! Thankfully I could cancel that without charge (I hope).
Waiting to see how much money comes out my bank now but at least I have my order.
In conclusion, probably don’t bother.
Awful implementation even when it works
Considering I managed to get my Superdrug order in 2 hours a poor review might seem harsh, but the Stuart app and process is horrifically painful, even when it works.
There is no API integration between Superdrug and Stuart so you have to place a click & collect order, hope it’s confirmed, then look up and follow a stupidly complicated process laid out somewhere on the Superdrug website, all done via this separate app and registration. Then you realise how awful the Stuart app is. Addresses are pumped in incorrectly from Google and you can’t edit them and have to start all over again. Amex cards get a “common_network_error”. The app spams you with notifications telling you how busy they are whilst the dodgy UI makes you angry. After an hour you finally submit your order only to find Stuart has changed the pickup point to the wrong postcode. I was lucky enough to have a courier assigned but had to feel awful for them as they drove up and down streets looking for the correct Superdrug for god knows how little money. At least the courier did a good job but I felt so sorry for them I tipped them in cash even on top of the high cost of the Stuart delivery in the first place.
Unbelievably Stuart were bought by the French Post Office, Geopost. I think they should get their money back.
Amex not accepted. Was quoted £11 and immediately charged £14. I was actually charged £14 twice...
In-app customer support asked me for a reference number, which they probably could’ve found had they made an effort.
No courier could be found within 15min and customer support wouldn’t give me an estimated pickup time, so I gave up and used an Uber to deliver the item.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Up to six family members will be able to use this app with Family Sharing enabled.