Sunlighten 12+

I click get started and it won't let me enter information to create a log in. It just tells me they can't find the details. It has a separate 'already a member' log in. Totally useless app.

First let me start by saying that I’m only writing this review because the app itself doesn’t have a feature for reporting bugs etc. There is a “Submit a Support Request” button, however all that does is lead to a website that automatically reloads to the main Sunlighten website for my country. When I’m already in your app - I’d like to be able to just fill out a field and press send. You already know who it is coming from as I have to be logged in to use the app.

The issues I have. I am sitting in my sauna, which is connected to the internet via wifi. My phone is on the same wifi network. I have my account logged in within the Sauna and within the Sunlighten app on my phone. Under My Sauna in the app, Current Sauna always displays as red. I’ve tried quitting the app, turning the sauna off and on again, all that stuff, still red. No clue why.

I think, I’ll see if I can add a program to my schedule. Let’s see, 1h preheat, set, ok. Under My Sauna, Today’s Schedule, the program is there, good. I go to the Schedule tab at the bottom, click today’s date, “You have no programs scheduled for today”. Really? Two tabs seem to disagree.

There’s another frustration I have about the way the Sauna makes it difficult to know what time it is going to start. When adding something to the schedule, and setting max preheat time of 60min, on the calendar page where you select the Starting Time, which defaults to an hour from now, one would assume if I selected “Starting Time” one hour from now, having set preheat to one hour, that the sauna would start preheating right away and be ready in an hour. But no, the Starting Time is the preheat starting time - which I don’t care about. I don’t care to know when it starts preheating, all I care is when I can go in for my session. When the saved session displays, it shows a time range that displays the start and end times - but not of my session - just of the preheat start to sauna end. Again, please make this more logical. Maybe don’t even display the time the preheat starts, just make it happen.

Also, this might be controversial - but with all the gadgetry in the sauna, and fluctuating temperatures at different times of day, the preheat time needs to be adjusted. Obviously. But are you telling me my sauna is dumber than my rice cooker, which can intelligently preheat my rice to be ready at a certain time? Can’t you do the same with the sauna? Eg I want to start a session at midday, let the sauna decide when to start preheating to bring it up to full temperature…..