T.O.A Taxis Birmingham 4+

Most of the drivers were fine except for the one who drove twice the required distance and then charged me for it! The app was unable to pinpoint exact locations so every time I had drivers phoning to find out where I was. Not especially good.

While the app itself isn’t bad in terms of what other taxi companies offer it’s very outdated. The layout and design aren’t he nicest looking in the first place. The tracking was very confusing as well. Most other apps will say a car hasn’t been dispatched and won’t let you look at the map. This map just shows you on the map and your route go in no indication of where the car is if it even has been dispatched. Payment was also taken from me as soon as it was booked. Had to cancel the booking as taxis just weren’t available due to the weather so after waiting half and hour decided to walk. However I had to called up to enquire about a refund and they said the money will be back in my account in a few days. Should be that payment is taken as soon as the booking is completed just like all other taxi companies so if cancellations happen there is no waiting for money to be returned.

I use a lot of taxi apps with faves in cities across UK. This one is too basic and does little to enhance customer experience. I did not like having to register before I could see how the app worked. So having done so I used it. Booking was easy but did not produce a taxi at the right time. I happened to see a cab and got him to pick up my booking number.
The receipt came through with no fee shown. Two emails have failed to receive a reply.
Won’t be using again. In fact will probably not use the company again.