Talabat: Food, grocery & more 4+

The delivery process

As a service it is great, and the Delivery people are well mannered and professional. But my biggest issue is that every time I order I spend so much time on the phone giving directions. This needs to be solved - you have my dropped pin, location details : so why am I being asked every time for street name, building number, floor number, general location when they leave the restaurant? Then they get lost... it’s maddening. Please sort it out!

Developer Response ,

Hello Viva,
Thank you for your suggestion, It suggestion has been noted.
We welcome all suggestions which help us improve our product.
We are releasing an even better app bi-monthly, thanks to you!
Don't forget to try out the app as soon as the new release comes out.
Happy ordering! :)

Bad service and non-professional

Worst food delivery application ever. Today I made an order and put my home location on their map. The application considered the location as part of a nearby area and asked for a 2Jds delivery. Minuets later the restaurant called me to ask for the address and they said that I have to pay 3.5Jds for delivery because the location I gave them doesn’t belong to the area that the application stated.

I spent an hour of receiving phone calls from the restaurant and Talabat and explain the situation every time, to finally receive a call from Talabat saying that the restaurant insists on the extra delivery fees, therefore they cancelled the order. I don’t blame the restaurant though because it is not their fault! Any respectable company (not Talabat of course) would pay the extra delivery fees and correct their maps for next times. But apparently not what Talabat and their non professional workers who cannot even pronounce the restaurant name nor the areas names correctly, would do. I deleted the application anyway.

Developer Response ,

Hi, there. If you could please email us at soical@talabat.com, we'll try our best to address the problem you've had. We're truly sorry that you've had that experience. We hope you let us make it up to you.

Terrible service

1. There is absolutely no way to contact a customer service agent in case you encounter a problem with the app itself. And the help centre FAQ is useless.

2. I was also given a voucher from being referred to download the app. It states that the referrer should also receive a voucher but they did not get one at all. Only I was given a voucher which did not work in any restaurant or grocery shop. I tried every shop and restaurant and it did not work. The voucher doesn’t even have terms of use to understand why I cannot apply it anywhere on the app. Is this a scam to try to get more people to download the app? Ridiculous.

3. The tracking page isn’t always accurate. Sometimes it says 5 minutes and you end up waiting for 20 mins. Equally sometimes it says 5 minutes but the rider is already outside the house. It would be more useful to have accurate tracking time.

4. Many restaurants/ shops which state that they have talabat delivery don’t actually show up on the app which is really frustrating. I assume this is a distance issue, however, these shops/ restaurants could still be included in the app with a slightly higher delivery fee.

5. Delivery location- despite pinning the most precise location possible on the map, and writing every single detail of my delivery address; majority of the time the drivers fail to actually show up in front of my house!