TAP Air Portugal 4+

The general staff of TAP have always seemed to be the saving grace of an otherwise disastrous airline, let’s hope once and for all that once TAP is sold to another airline the entire management team is kicked to the curb, they have zero idea how an airline should be run and they’ve never had clue, I’m not even sure that this airline has ever made a profit in its entire history, it simply goes from one government injection of cash to the next. This app and the TAP website must really be a laughing stock amongst other airline executives in boardrooms around the world, they’re truly amateurish in every way possible and speak to a general other world crazy approach that’s been prevalent in the execution of pretty much everything TAP does. The app doesn’t work properly if at all most of the time and the website is just a jumbled mess. Why are they so unable to do anything right!?, it’s frankly astonishing and surely must be an embarrassment as the national carrier of Portugal. Disgraceful.

I have travelled with Tap Portugal for more than 14 years, and for the past 3 years, my name has not been validated on Tap Mile and Go. So after every trip, I need to call to ask them to kind update my miles. I don't know why my name does not match, and why we can not do it through the App, each call takes more than one hour and sometimes there are some additional costs.
Also, recently I have been trying to open the app and it is stuck in the setup, if I want to receive a voice message - yes or no. Trying to save it but the command is not working, so I can't use the app.
And for last, I can find the statement of my mile and go anywhere in the App.

The inbound flight to Belém was delayed by two hours on 27/01. As a result my outbound flight to Lisbon was also delayed and TAP sensibly rebooked me on a later connecting flight out of Lisbon to London. However, we made up time over the Atlantic and when we arrived in Lisbon I was able to board my original flight booking to London. I asked about my bag before boarding. Would they be able to get it transferred across from the Belém flight in less than one hour? They would ‘do their best’, they said. So, I was surprised to see my bag, first on the belt in London! A great piece of last minute organisation by TAP. Thank you very much!
Cheers,
Thomas