Teamwork Desk 4+
Manage your helpdesk on the go
TeamworkPM
-
- Free
Screenshots
Description
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.
Key Features:
• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation
Questions? Click on the App Support link below and we'll be more than happy to help!
Love the app? Leave a quick review below!
What’s New
Version 2.0.0
Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
Ratings and Reviews
Can’t create a ticket
Great app but we still need the ability to create a ticket. Need this ability ASAP!
Awful useless update
Worse than ever now, this is just a minimised web view clunky and difficult to navigate on a phone. The old app was a 100x better. Dont even bother!
Excellent new app from the Teamwork crew
As an avid teamwork projects and desk fan I'm loving the new iOS app that lets you manage things on the move. All very easy to use but as always there are a few things to improve on but I'm sure they are all in the pipeline. A) badges and push notifications would be really useful with option to configure notifications for a new ticket or just a new ticket assigned to you/update to existing one etc. Essentially same options as on desktop web version. B) Option to start at a specific page in the app, choose between unified inbox or your tickets etc. C) the current trend for light grey text in many apps is annoying as it is in this app, it's hard to read for a lot of us if you are in the wrong light, and an option of larger text or pinch zoom would be very welcome. All that said great start Teamwork, keep up the good work, address the above issues and it will be a 5* app.
App Privacy
The developer, TeamworkPM, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- TeamworkPM
- Size
- 1.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Digital Crew Limited
- Price
- Free