Quick and convenient shopping is now at your fingertips with the Tesco Groceries app. Easily browse more than 50,000 great quality products and choose a Home Delivery or Click+Collect slot that suits you.
Reasons to shop
• Make changes to your order anytime, anywhere: change your slot, add and remove items until 11.45pm the evening before it’s due. Remember to opt in to push notifications and we’ll send you a helpful reminder.
• Fully accessible with VoiceOver functionality and support for larger font sizes
• No endless password entering – stay signed in for 30 days with the option of using Touch ID and face recognition
• Enjoy our newly designed app with regular updates and improvements based on your feedback
• We’ve saved your favourites, usual purchases and previous orders to make shopping even quicker
• Use our handy barcode scanner to easily restock your cupboards
• Never miss out on any great deals with our special offers right on the homepage
• Collect Clubcard points to spend on days out, travel or even your next shop
We’ve listened to your feedback and added the option to manage your address book when you change your address when booking a slot. We have also spent time fixing bugs and making performance improvements to ensure your shopping experience is as fast as it can be.
Ratings and ReviewsSee All
We have used the Tesco online shopping service now for many years and have always find it to be a reliable and convenient way to do our weekly shop but in the last couple of months we have begun to find it a a more time consuming and rather laborious experience, without the use bags. Although we wholeheartedly support the stoppage of plastic bags to help protect and save our environment, we find it hard to believe that a company as massive as Tesco cannot find a more environmentally, friendly alternative, to help assist customers and indeed the delivery drivers. It now takes twice as long to accept a delivery, even with the help of the driver. Surely it would be more cost affective to either leave the crates to be returned/exchanged with the next delivery or to use large hessian bags (similar to Aldi or Lidil) that customer’s can exchange.
For example: The customer buys a “bag for life” which can be exchanged at each delivery. They can invest in, as many bags as they feel would be appropriate for their weekly shop, ie 5 bags in, 5 bags out.
Similarly, a deposit could be secured if the customer chooses to use the crates, which again, can be exchanged/returned with each delivery. If the customer decides they no longer want to use the crateage service, they simply return the crates and receive their deposit back.
In the long term this should save time, money and ultimately our planet.
After all.....EVERY LITTLE HELPS
Easy to use, but flaky
In terms of shopping, I can’t fault it. It remembers your previous orders, and your favourites, you can sort by price, and by special offers, you can choose whether to allow substitutions. The pickers don’t often make mistakes, and if they do, it’s a no-quibble refund immediately. It’s only got 3 stars, because the app messes up fairly often. It’s usually when you place an order and then need to make changes. The app won’t tell you this, but you MUST check that you have received a confirmation email of your changes every time. If you don’t, the changes haven’t really worked, even if it looks like it did. Not only that, but your extra items will just vanish after a while, so it’s not an easy job to just reorder them for another delivery. Support staff have been a bit snippy about this on the 3 occasions that it has happened, (even though I was polite), I suspect this is because they are sick and tired of dealing with irate customers whose plans have been messed up.
This issue has been going on for a long time. If Tesco can’t fix whatever bug is causing it, they should get the app to tell you clearly that you need to look for a confirmation email. Then at least you would have a chance to try again or phone for assistance.
Serious IT issues
I love Tesco but their website and App leaves a lot to be desired. Their website is beyond slow no matter what I do or what device I use and I have raised this countless times with CS but they act surprised and say they will follow up.....,guess what......nothing happens😂 As for the app.......the initial ordering and payment systems are wonderful as you would imagine but it cannot cope with amendments. It took 7 attempts last week to ensure my amendments were accepted, the week before they weren’t and I had to return over £100 worth of groceries/toys I didn’t need. I phoned CS ad yet again they were ‘surprised’! I was told of the need to follow up by checking my email but there is nowhere on the app it says that I should do that.....also, 7 attempts? I can’t imagine I am the only one struggling with this? ‘Order changed’ makes me think it’s sorted. CS advised me to go to the website for changes which was shockingly funny as I haven’t all day free to do amendments. The CS staff, local store staff and drivers are amazing and so polite but please sort out your IT issues .....please....
Up to six family members will be able to use this app with Family Sharing enabled.