Tesco Mobile Pay As You Go 4+

I find that the app is really helpful, to a point. As I'm pay as you go, they don't give you a detailed inventory.
I've been using it for a long time, as I don't use my mobile that much I hadn't noticed anything different in the amount available. Now that I need my mobile, due to family issues, I'm using my mobile a lot more, so I've been keeping a log of calls and what I've got left. I have just topped up via the app to find that it cost me a £1 for the privilege! Where is that info on here and why? Surely it's cheaper doing it this way than going through the phone or getting a voucher. I know it's not much, but with everything going on at home, every penny counts! Good job I'm going to get triple money, but I've got to wait until my anniversary date.
Please be more open on what you have to pay to use this app! Now I'm going to have to keep an eye on the cost of anything I do on here. It's going to be back to calling again, which takes several minutes to go through! I'm struggling to see the benefits now.

Thanks for taking the time to leave a review.

If you’d like to contact Customer Care on Facebook or Twitter and give them an overview about your review, they will be more than happy to help you further

Changed from Vodafone as fed up with messing around. Tesco is just as bad. After two attempts trying to get my old number back was promised completion by six pm today. Nothing, eventually got through on chat line was told to turn my phone off and on again. Did that so lost contact with chat line and spent the next hour unsuccessfully trying to get through. On top of that, downloaded app and was informed my number was not a payg number despite using new payg SIM card they sent me. Please take me back Vodafone.

All worked out in the end. Process not as simple as portrayed but got there eventually.
Back up to 3 stars for effort.

Thank you for taking the time to leave your review. We're very sorry to hear about this and for any inconvenience caused. Restarting the phone and popping the SIM out/in will reconnect the services to the network after the number transfer has completed. This is usually done no later than 6pm on the day of the transfer. Once done, you will be unable to access the Tesco Mobile app or online My Account for 24 hours while the system updates to reflect the change in the mobile number.
If you're still having trouble or require any other assistance, please contact Customer Care on Twitter or Facebook, with a little bit of information regarding your review/query and they will do everything they can to help.

Bought a Tesco SIM for an iPhone that my son only rarely has uses when out of the house/away from our WiFi. £10 credit from early Feb was all gone by first week of April, despite him never making a standard call or sending a single text. The £5 I put on the first week of April had disappeared by today (24 April) and I had switched off data roaming at the time of that top up. The Tesco website and this app do not show any details for usage despite it being a menu option, so i rang their helpline to be told I could get the details if they put in a Subject Access Request to their data team and wait 10 days! They could read some details off their screen - apparently my son used £6 of data on a school day in mid Feb starting at 04:50am (he gets up at 7am and leaves for school at 8am)!

Thanks for leaving a review on our app. We do not record pay as you go details and these can only be accessed by subject access. If mobile data is not turned off on the phone, the standard iPhone will connect to the internet even when this is not in use, this must be turned off by yourself directly on the phone to avoid this. If you opted for a standard tariff, any usage is charges; calls, text, data. If you have a Rocket Pack 30 days rolling we'll take credit and replace this with a Rocket Pack, giving you calls, text, data but is not recommended for very low users. Any questions, please get in touch on Facebook/Twitter.