TGI Fridays UK 17+

We attended the Sutton Coldfield branch and here is how it went.

We arrived, we’re greeted and seated perfectly.

Ordered drinks, a bottle of £26 wine and two glasses. The glasses were filthy. I mentioned to the waitress who said,
“He has only just washed them”,
I showed the glasses to the manager and took glasses and napkins to toilet to clean glasses. After all if he who “ had just cleaned them” had another go, the result may be the same. No time to wait, Father needed to be home for carers.

We ordered food. I asked for a rare steak. My food came an I couldn’t cut it with steak knife. I asked the waitress to try. She did struggle to cut the steak. Her response was,
“It’s tough because it’s rump steak”,
I did no accept this and asked for the manager. He took the steak away to cut it. He returned to say,
“Our rump steak is always of that standard. It’s down to our suppliers “

I was offered an alternative. I chose ribs. They took so long, I put them in a doggy bag.
During all this the waitress took my cutlery and I was left to eat with fingers.
The manager brought cutlery and I returned the fork which had vegetable matter baked on it.

We ordered desert with the manager. I asked for cheesecake with ice cream and not whipped cream,(I suffered a heart attack 3 weeks ago), I received a cheesecake with whipped cream. I took it back to the kitchen.

There were 3 other tables sending food and drinks back around us.

Lee was really helpful, my boys really enjoyed it and he made us laugh. He was very patient with us. The food was amazing, will definitely come back again. It’s expensive, but definitely worth the money. My 10 year old saw the Avengers poster on the wall and asked if he could buy it lol. Max was amazing too with the birthday song. Ellie was lovely, very helpful and helped me put the banners up and helped with my birthday cake. Emaleigh was amazing and really bubbly and friendly. Carli was really friendly too and helped me when Lee had to go. The chef Lee was really nice too. Haha, Tom’s glasses broke, but he was lovely and helped keep on top of the bar.

My family and I were looking forward to having a night out and eat out at TGI Friday on London’s Leicester Square. When we got there we had a table booked for 5 people but they managed to fit us in for 12 as our family had increased for the night out. Much appreciated for helping us with that feat. How ever things went slowly downhill from there. Despite being given a lovely waitress, our food arrived cold and some of the drinks we ordered before the meal came after we had almost finished our meal. To top it all, my 12 year old daughter missed a step on a poorly lit area and fell and hit her head on the floor. The wait staff came to check on us but I felt the duty manager could have at least come and checked on us and my daughter. No matter the wait staff were wonderful.
I would like to make a repeat visit but fear that We’ll have food served late and cold and drinks brought to us late.