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Ratings and Reviews
Nice food poor service
We attended the Sutton Coldfield branch and here is how it went.
We arrived, we’re greeted and seated perfectly.
Ordered drinks, a bottle of £26 wine and two glasses. The glasses were filthy. I mentioned to the waitress who said,
“He has only just washed them”,
I showed the glasses to the manager and took glasses and napkins to toilet to clean glasses. After all if he who “ had just cleaned them” had another go, the result may be the same. No time to wait, Father needed to be home for carers.
We ordered food. I asked for a rare steak. My food came an I couldn’t cut it with steak knife. I asked the waitress to try. She did struggle to cut the steak. Her response was,
“It’s tough because it’s rump steak”,
I did no accept this and asked for the manager. He took the steak away to cut it. He returned to say,
“Our rump steak is always of that standard. It’s down to our suppliers “
I was offered an alternative. I chose ribs. They took so long, I put them in a doggy bag.
During all this the waitress took my cutlery and I was left to eat with fingers.
The manager brought cutlery and I returned the fork which had vegetable matter baked on it.
We ordered desert with the manager. I asked for cheesecake with ice cream and not whipped cream,(I suffered a heart attack 3 weeks ago), I received a cheesecake with whipped cream. I took it back to the kitchen.
There were 3 other tables sending food and drinks back around us.
Jasmine and Jess made our night. They were very attentive and very welcoming they couldn’t do enough for us.
Jasmine found out it is my birthday next week and she asked me if I’d like a cocktail or dessert on TGI ‘s she found out my favourite drink and had the Cananda Goose made up which was absolutely beautiful. The barman that brought it over was very good explaining what he had made and was very bubbly.
It was honestly one of the best nights out I’ve had in ages.
Thanks guys! From one very happy customer.
Understaffed & Poor Service
Attended TGI Friday at Lakeside for my daughters birthday. We was taken to our table and had our drinks order taken, this took around 10 minutes to arrive. My grandson tipped his drink all over the table so we rushed to the bathroom to get some tissue as no staff around but as it was a full glass it wasn’t enough. A member of staff walked past so we asked him, he came back with the smallest amount of tissue, handed it to us and walked away! No help, nothing. My daughter then found some more and I cleaned it up. We then waited another 10 minutes before someone came over and took our order. We had our mains and ordered desserts but they left the plates from the mains on the table. We asked for more refills but again this took absolutely ages to get. The waitress was moaning saying she had too many tables to wait on and that she was rushed off her feet! I don’t want to hear all of this on what was meant to be a day of celebration for my daughter. I have just got home and have noticed I have been overcharged!
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The developer will be required to provide privacy details when they submit their next app update.
- Thursdays UK Limited
- 38.2 MB
- Food & Drink
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- 17+ Frequent/Intense Contests Gambling
- © TGI Fridays UK
Up to six family members will be able to use this app with Family Sharing enabled.