Thames Clippers Tickets 4+

Being a regular Thames Clipper commuter, I was really hoping that Uber would use their excellent technology and overhaul this app. To date this hasn’t happened which means the app continues to be next to useless. The live departures are all over the place making needlessly long waits or missed boats a regular occurrence. Timetables are a click out to a website making and during lockdown weren’t even accurate. For £7 a ride, I cannot believe that the basics aren’t covered which you can easily get travelling on both train and bus for a fraction of the price. Please, please, please sort this out.

Signup easy enough, purchasing tickets easy enough, ticket options and prices fairly flexible but worth exploring the day before to get the best value out of the options available.

Live departures works fine as long as there are any boats still on the schedule for that day, otherwise it’s just blank.

The only disadvantage for me is the lack of Apple wallet support for either payments or tickets. You can save payment cards in your booking profile but there’s no indication of what security measures protect your stored info so I didn’t.

Be careful. I looked everywhere on the website for advice regarding when to activate your tickets and found none, so I incorrectly assumed I could just activate anytime on the day of use. NO, once activated ticket must be used within 1.5 hours. Not helpful. I’ve had to purchase another ticket unnecessarily. Firstly, why is there this restriction and secondly this important bit of info should come up in the warning when you click activate. Very very cross.