Matchday by England Football 4+

Useful app, but some annoying inconsistencies

This is a helpful app because it links to Whole Game, so all the players, parents and league games are automatic. Most of the updates have improved it, but there’s an annoying in consistency to the way league games appear compared to friendlies and training.

It’s easy for parents to show availability for friendlies and training, and to see the games their child is available for in the list. But with league games, you get taken to a different screen to confirm availability – it’s about 4 taps instead of 1. And then it’s not possible to see availability shown in the match list – you have to go into each individual game to see availability.

This is causing a lot of problems with my team. Hopefully it’s an easy fix to get it working in the same way as training.

Developer Response ,

New Response to 18/12/2020:

Unfortunately the inability to edit those things is as a result of certain selections made by your league. If you email into them, explaining the issue, and asking them to change this then this can be freed up for you via their league options tab on Full Time. The scroller for the meet time is an Apple feature, not an app one so unfortunately we're unable to control that.

Response for 08/12/2020
Hi.

Thanks so much for your mostly positive and constructively critical review.

To address some of your great ideas:

Track & Trace exports - Whilst I'll certainly note this down to be considered for future implementation, you are able to add hyperlinks in the notes section when setting up fixtures. Here you'll be able to add an online form (we like Google Forms - https://www.google.co.uk/forms/about/) which can hold details for track and trace.

Second parents - Largely this is issues with duplicate FANs but we'd be happy to take a look at any outstanding issues around this.

Training Auto-date - We've had this reported in a couple of times so it certainly will register high on the list of enhancements. Once we're over the start-of-season bugs we'll start to look into things like this to improve user experience. We love the months idea too!

Thanks for your review and ideas. We'll be working on the app to ensure we get that 5th star before long!

Awful App

As a club, we have moved from Teamstuff to Matchday. The only positive is that there is a direct link between FAN number and player. The negatives, the views look clumsy, if you and your child coach and play in the same team, the icon stays the same but just with an icon on the shirt - this should be a separate icon altogether. You need to navigate through several buttons to find information on teams, matches and the whole flow to the app just seems confusing compared to Teamstuff. There is no calendar function unlike Teamstuff. If you are not a coach for a team and your child plays, you can’t see who is available to play unlike in Teamstuff. The fonts and colours used in the app are bland to navigate around and confusing. Really hate this app that we now have to use! Still no improvement. Hardly ever loads properly on iPhone. When the squad is announced, and if you aren’t playing it still stays ‘Squad to be announced’ so it needs to be confirmed separately on whatsapp or something. The architecture of this app is truely poor, massive failure….to the app developers don’t put this on your cv as this is a fail and nothing to be proud of.

Poor support to resolve issues

I have an issue with this app - I cannot access it because it states I have multiple accounts linked to my email address - I understand this is a frequent issue. Contacting the ‘grassroots support’ results in a standard trouble shooting email advising to access using my FAN number on the ‘whole game website’ the issue is when I do that my FA Website password doesn’t match either mine or my sons FAN numbers and if I try to
Password reset it also tells me I have multiple accounts linked to my email. There is no phone number for the ‘The Grassroots Technology team’ so I’m just going around in circles sending them emails and getting the same standard ‘trouble shooting’ response - this is extremely frustrating and means my 11year old son is likely to miss out on football matches because I can’t confirm his availability for any matches! It would be good to be able to speak to someone who can take ownership of this issue and actually resolve it for me - so that I don’t waste another week going around in circles.