thrive leisure 17+

Hi , I rang up yesterday as I had not been to the Gentle Exercise Class for a long time and I noticed the price was £6 - I thought had it gone up ?
Anyway I decided to ring the leisure centre and check ( unfortunately I didn’t get the member of staffs name ), however she was extremely helpful and told me to sign off my app and then to sign back on again as I should only be paying £4 as I am over 60 .
She amended the payment from her end so I got the concession discount .

So thank you so much for your help and support I appreciate it .

Kind Regards
Rita

New app better than old app to book but it doesn’t work as well with notifications if classes full and you select notify me of a space. It doesn’t update as quick if a space becomes available and it doesn’t send out the notification straight away as the old app used to. The app also has an option to send an enquiry if you have any queries on classes where you can add your contact number to be contacted when being looked at. That doesn’t happen you just get a big standard cut and paste email reply. Can’t see the app being updated to change space now free notification problem or a change to email reply due to cost of app update or staff levels to manage enquiry replies by telephone.

The App looks very nice but its functionality is very poor. I wanted to set up my membership again with a new bank account, there was no editing this. Tried repeatedly to reset my email and password. However I never received any of the several reset emails! I had to find my old phone so I could log in with saved details. I rang the sports centre directly about 4 times, they answered once after about 20 mins. A frustrating few hours to attempt to renew a membership that I’m seriously considering to forget about. I’m still no further forward!