Trov Protection is no longer available.
If you were a customer and need help or to file a claims please visit trov.com/protect/uk.
Trov Protection is underwritten by AXA Insurance.
Update to our product.
Ratings and Reviews
Terrible. I’ve cancelled all my cover.
All was great while they were taking a monthly payment for the cover of a few of my gadgets, until this morning when I managed to lose my AirPods somewhere between the carpark and my place of work (about a 5 minute walk.)
Initiated a claim to be told that I had to inform the hotel next to the car park of the loss in case anyone handed them in (despite this being one of many businesses local to the carpark.) and that without the serial number they couldn’t process my claim. I provided the proof of purchase/ownership.
I wasn’t prepared to embarrass myself reporting headphones lost to an unrelated business, so that put a spanner in the works. Additionally, because the headphones were no longer connected to my phone via bluetooth, and I don’t have the original box, I couldn’t provide the serial number. The serial also wasn’t included on the invoice unfortunately.
Basically useless insurance that I’ve been paying for 🤷🏽♀️
Wish I’d read the other reviews beforehand!
No protection for customers who claim
Trov is great until you make a claim. Then they won’t touch you with a barge pole. You can kiss goodbye to any kind of protection. I withdrew my one and only claim because I found the item and didn’t want to continue with a false claim. Trov have punished my legitimate use of their service by blanket refusing me any protection. This stinks of greed and poor customer customer so beware. I never got all the way through the claims process but I suspect they’d do anything to keep hold of their money. Disappointing.
Do NOT USE Trōv they are a scam!
Just wanted to make a review about trov. They are absolute con artists! All well and done when they ask they take payment from you to cover your items. Let me tell you what’s happened. I had my phone headphones and laptop protected. I was on holiday and had my bag stolen. I put the claim through trov and they denied it. They said I didn’t take reasonable care of my items. But my stuff was stolen ? Was I meant to put up a fight and get stabbed ? PLEASE DO NOT USE TROV! They will not cover you for your losses! Avoid!
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