TRACKER Touch 4+

As others have mentioned you don’t get push notifications when your car is moved while geofenced. It’s been over three years since I’ve been using tracker app and I was told very early on that they were going to be introducing push notification ‘soon’. Three years later they still can’t manage to do it. You do get an email notification but that is no good when you don’t check your emails every minute of the day and your car could’ve been driven out of the country by you do. Another problem is seeing your routes you have driven. When you check the map instead of showing your exact route down the roads used you get as the crow flies. Eg it will show me driving across a motorway ,through a forest, across a farmers field to get home instead of using actual roads. Very poor.

Sadly, my only contact with this company has been to report services not working: the geo fencing being unable to be activated; the find my vehicle not working; and not being able to log into the new app.

In each instance it feels like it’s the customer services department’s duty to talk over you, fob you off, and say it’s not their / the app’s fault. Ultimately, you have to accept you’ve paid a full price for a hit and miss service.

I’ve seen other comments regarding continued delays to essential upgrades. Alas, this might be due to the company’s poor financial health. It has an insolvent balance sheet, it must rely on its parent company drip feeding cash otherwise I’m pretty sure it will go bust. So, beware before making your purchase, go into it with your eyes open and expectation set low.

1. Bike location isn’t accurate, I’ve stood in front of my bike and it says I’m 10 meters away and the arrow isn’t even pointing at my bike so good luck finding your bike if it’s stolen
2. At the start of my ride even if I turn off safe mode I have to confirm over text that it’s me moving my bike which is fair enough, however when I’m in a middle of a ride I get texted again, then called even after getting the confirm text ? It’s super annoying and distracting and it’s not even a one off, it’s happened multiple times
3. After a week or so the trip tracker stopped working and has never worked since
4. Just get a air tag it’s way cheaper, when buying the tracking unit for over £200 I didn’t expect a subscription service which is something the dealer never told me.