TRAKK 4+

Sadly the app to broken

When I got the app I thought this looks awesome I set up my first planned workout. After about few weeks when I got problems with the app which I will list bellow sadly why I won’t be using the app for now.

1. When I went to delete the work out to create new one the old one would randomly come back then error out the system each time I went to delete. This lead to next issues.

2. It forced logged me out of the account then said my account does not exist that I should contact support (I don’t have time for this) so I created new account with another email.

3. This one not a major issue but made the app less convenient. Not being able to organise the work outs in the way that I would start at the gym. Example (warm up, main & cool down) the app pushed the main then the other two after.

4. Fair issue I think the app needs to support offline use have it save on device then upload to account when connected to network. Reason is when I used phone data and network dropped it would either kick me from work out I was on or log me out completely.

If the first two issues are ever fixed I would say let me know I would consider coming back on that alone. Bonus if the fourth issue gets implemented. My only reason for giving the app a two star is I do think this app has good potential.

This needs a lot of work

Signed up to this via my gym, the app constantly logs you out mid session and sometimes doesn’t recognise that you were already in a workout. Can’t seemingly edit a workout afterwards., which is needed because sometimes additional sets are added randomly when completing sets and clicking done. If you use this app it just makes you gym session frustrating…. Update: after the update, it looks better but the same issues persist. It has also now wiped the program that my gym has set. You spend most of the time fighting the app when you should be doing the workout. I’ve stopped using it and told my gym they need to sort it out. Everyone I speak to at my gym has basically come to the same conclusion. Also I have emailed your support about another issue (over 2 weeks ago) and got no response so the support seems to be on par with the app.

I think as a company you need to look at the reviews and listen to your user base and sort the app out as it’s a massive let down and reflects badly on your company.

Developer Response ,

Hi MrDaemon, it is disappointing to hear you are still experiencing issues following the update. Our support team currently has no outstanding tickets so please include your username "MrDaemon" in the support request and a member of the team will reach out to investigate any issues your site may be experiencing.

Clunky

Why does it keep logging me out?!
I’m at a gym, don’t want to keep leaving my phone unlocked or on the floor. It goes in my pocket but every time I lock it it logs me out the app?!
Crazy basic requirement!