Transcriber: Voice to Text 4+

Transcriber - Great service

Great Service they resolved my issue , quickly and effectively . I would definitely recommend them. It’s so refreshing to interact with a person and not a bot , it makes the world of difference . Thank you Veronica .

Developer Response ,

Hello! Thank you for sharing your positive experience with our customer support. We are pleased to hear that Veronica resolved your issue quickly and effectively. The satisfaction of our users is essential to us. Thanks a lot!

This app does not provide any useful features

Don’t use this app! The site is unhelpful as it does not transcribe accurately, does not provide useful review of the conversation ( not easy to find a specific part of the conversation) and provided no summary or outline or AI capability from the conversation— which I thought it would /could do.
There was no opportunity to fully test the usefulness of your app prior to purchase and the app information alluded to having desirable features one would need for recording — which is all false advertising and far from the truth.
Also, As someone who was looking to subscribe monthly, I had been given the impression that I was clicking on the monthly plan— whereas the payment plan screen which you say offers the choice between choosing a monthly versus a yearly plan automatically had sent me to the annual plan page without me being aware ( the payment indicated costs as monthly)— which is inherently confusing for new customers. I won’t trust a developer who does not provide clarity on the payment being made or the ability to allow new users to test whether the app will work for one’s needs. I do not recommend this app at all.

Developer Response ,

Hello Chantelle! Once again, please accept our apology for the inconvenience. Our customer support team sent you an email a few days ago, but we haven't heard back from you yet. First of all, we would like to reassure you that the Monthly and Yearly switcher is clearly shown in the app, as you can see in the screenshot we sent you. The final step which is required before completing the purchase is the user's purchase confirmation. We cannot charge users without their payment confirmation as it's technically impossible. However, we understand you likely didn't read what payment amount you are confirming, so you subscribed to the yearly plan by mistake. We also provided you with easy-to-follow instructions for requesting a refund from Apple. They manage all the payments made in the apps from the App Store, including refunds. We understand your frustration, but that's how the refunds are handled in the apps from the App Store, and we cannot do anything to change it.
Transcriber's editor has a 'look up' feature for easier navigation in the transcripts. Please open your transcript in the editor and tap the Magnifying glass icon in the top left corner. Then, type in any words in the Search field. When you scroll through the transcript, the searched words will be highlighted. This feature will surely help you to find a specific part of the conversation you are looking for.
Transcriber also offers a Summary feature powered by AI that can provide you with quick access to the key highlights of your transcript. It also features an AI Chat, where you can tell the app to extract any information from your transcript. If you need more help with using these features, please feel free to ask for more help. The last screenshots that we sent you to your email will help you as well.
Regarding the issue with transcription accuracy, we can check what went wrong if you message our customer support directly from the app because we need to pair your account. The most common issue with the transcription accuracy is caused by the low quality of the provided audio recordings. We will be happy to assist you with that.
We hope you will give Transcriber another chance because it offers all the features you are looking for. We can help you further with the in-app navigation if needed. Please make sure you check the last email you received from us, as we also sent you some screenshots for simplified in-app navigation. We can also send you personalized video tutorials if needed. Thank you!

User friendly

Step-by-step tutorial at the beginning makes it much easier to understand how the app works (even non-technical audience).