Thank you for taking the time to share your feedback, we’re very sorry to hear about your experience and understand how frustrating this must have been when trying to book for your journey.The area you mention is currently served by a first-come, first-served demand responsive transport (DRT) service, which needs to be booked directly through the app or via a phone call.We appreciate this can take some getting used to and are continually improving the app based on user feedback to make the process smoother and more reliable.Our data shows that app bookings are now exceeding phone bookings, but there is still a team available by phone who can assist where needed. You can find further details, including contact information and guidance, at www.roadxs.com/travel-derbyshire-on-demand.It’s also encouraging to see more residents in Morton making use of the service, helping keep local connections active. Your comments have been passed on to the team to help us continue improving.