Since upgrading to new iNet x screen the software now refuses to pair with existing Sim iNet box so now cannot set heating remotely.I’m tech savvy and have jumped through many hoops without success..If I’d known I’d have kept existing system.

I have followed steps religiously to pair my expensive Gas Bottle “Level control” sensors to the iNet box. They pair, then I “configured” them for the right bottles. But they just say that they are not configured, and won’t change that status, and won’t read the gas level when placed on the bottles. I’ve watched videos, read instruction booklet, followed steps diligently. As far as help, it’s impossible to get hold of Truma. It makes me angry that they sell something that is absolutely non functioning, and then disappear. I can “see” the battery level, just never any readings of gas on my bottles. It feels like a scam. I even replaced one at great expense to check (since they have NO support!) I strongly advise not to waste money on these! Now they’ve sent me to the rubbish service website (they obviously didn’t read I’ve been there already, it’s hopeless), the “service” site is a comedy show, there’s no way of connecting with anyone, no relevant FAQ’s, and for apparently simple products at this price (connect to iNet, affix to tanks, hey presto!), it’s shameful! The service site is typical of suppliers who don’t actually want to help buyers, just generic links and manuals. Buyer beware!

The old app had a menu function that summarised the temperature conditions at the time. This is missing from the new app so I don’t want to use it.There is also an issue with the pop up reminder every time I open up the old app. I don’t want to use the new app but I’m told every time that it is available and I can download it. I don’t want it, can you switch off the popup, please?

I have been using this app and its predecessor for the past eight years and it has always worked fine on my iOS phone. I use it with the gas level control as well as the warm air heating and it works without fault on Bluetooth and GSM. It’s great to be able to switch on the heating remotely as we set off back to our caravan! It’s also very helpful to be able to monitor the battery remotely using the GSM.