iPhone Screenshots

Description

Say hello to your mobile banking app.

See all your accounts in one place
Manage your money whenever you want, wherever you are. You can check your balances, pay bills, send money to friends, move money to your savings account and find your nearest branch.

• Log in effortlessly and securely
• We give you both convenience and security. Use Face ID and Touch ID to log in and authorise payments.
• Identify payments quickly with merchant logos
• Logos from your favourite shops now appear in your transactions.

It’s easy to get started
To use the app, you'll need to be registered for Internet Banking and have your login details to hand:

• User ID
• Password
• Memorable information

What you need to use this app
• You’ll need to be a personal TSB customer, registered for Internet Banking and have a device running iOS 10 or above. You'll need to be a UK resident to apply for new products.
• To use Touch ID requires at least an iPhone 5S
• To use Face ID you need the iPhone X or later

Having problems?
• Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs?
• If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues
• Check our service status to see if everything is running as it should be: tsb.co.uk/outage

Important information
This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

What’s New

Version 5.6.1

We've added a couple of security features - a 30-second warning before the auto log-off kicks in, and a new item in the side menu to tell you the last time the account was logged into. Plus a simplified navigation and some updates to the app's look and feel.

Keep your feedback coming - leave a review to let us know what you think.

Ratings and Reviews

4.8 out of 5
284.4K Ratings

284.4K Ratings

Elms45 ,

“Satisfactory”

This review is ok. From the perspective that the mobile website is such utter garbage as to be almost unusable. Unfortunately I have to perform certain functions via the website because the app does not allow it. The mobile website has not improved for well over a year. I have been a customer for over 20 years, paying the same and continually losing benefits but being charged the same price. The very least you could do is make the website functional. Seriously - get a designer in and make the thing work. Also don’t put me through password change AND phone verification to then state afterwards that the password can’t be used because it’s been used before. You need to get on top of these things TSB. I’m struggling to find reasons to stay. Your mobile app team have done a decent job with this app... but please fix everything else.

Pga1520189 ,

Mobile access

I have just been trying for about a week to reset my account after losing my phone. The previous reviewer is absolutely right when he says the mobile banking set up is useless. I say this because it was really important that I have access to my account, so serious that there was it was a distinct possibility that I could have lost my house. While I appreciate it is important to identify who is trying to access the account. Therefore when I , and many others, need access, and have provided accurately the information required I am then told it is wrong and I have five more attempts to put it right. It is really frustrating, more so in my current situation. I further agree with the previous reviewer when he says I don’t know why I stay. This app needs some serious attention. Previously I was with first direct, never had any problems, three simple question, unique to your identity and your good to go. Whoever designed that app are the guys you should be speaking to.
No doubt you will refer me to my local branch, I went in to sort this out and was referred to the help desk. Why couldn’t the lady dealing with me do this? There are times when I have waited ten minutes while other people are conducting their business. I don’t mind waiting when I have the time, I find it difficult to understand why I can’t be afforded the same time, or less, as on the particular day there was no queue. If the app was any good these situations would not occur.

charlies angel twin ,

Why I rated 4 stars instead of 5

I think the tsb online banking site is really simple to use as everything is right there and is self explanatory,once you have the app it’s a really user friendly site but the only problem I have is that quite often the site goes down and it starts with saying you have entered the wrong details even when you havnt and even when you press the try again button it still says you have the wrong password,then it puts a message onscreen saying the site is down. This wouldn’t be a problem if it only happened once every often but it happens at least three times a month and sometimes it’s a real pain as I might be trying to transfer an important payment,as is what has happened on a couple of occasions so this really needs sorting out,and I know it’s not just me because both my son and friend have also faced the exact same issue. I know the site needs maintenance now and again which has happened but you usually always inform us ahead of time so we can prepare for this eventuality but I’m not talking about this as the problem I’m describing just a happens out of the blue . Apart from that I like the site so try and fix this issue and I’ll rate 5 stars next time ,thankyou Charlotte

App Privacy

The developer, TSB Bank plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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