The TUI app gives you everything you need for your holiday –anytime, anywhere.
And now, to make things even better, you can find your dream holiday and book it all through the app!
The TUI app is the fastest and easiest way to book your dream holiday package on your mobile, which includes flight tickets, hotels, last minute offers and more. Download the app now and start browsing from the best destinations, the most amazing all inclusive hotels & resorts and don’t forget to check out our latest holiday deals.
Tap into the exciting world of TUI to browse our unique holiday collection, get last minute deals on flights, all inclusive offers, and book, all at the touch of a button.
Take advantage of these handy features:
• Your full holiday summary including easy access to detailed flight and hotel information
• Travel all around the world: simply select your flight departure date and destination
• Sort by price, deals or reviews to find your perfect last minute escape
• Check in online and download your boarding pass direct to your phone
• Inspirational destination guides
• The top must-sees
• Your holiday weather forecast
• Share your Holiday Countdown on Facebook and Twitter
• Browse and book our fantastic range of excursions
• Flight extras, like baggage upgrades and seat selection
This is not just a simple travel companion. The TUI app not only lets you book your vacation, but also provides you with extra travel features to make your stay more comfortable. Looking for some ideas on excursions? Do you want to know more about your destination? Want to show off you are going on holiday by sharing your countdown with your friends? The app lets you do all of this.
Even if you don’t know where to travel, download the app and look for inspiration. You can access the latest promotional codes, browse from cheap last minute deals and explore our new destinations for 2018. You also have an opportunity to book luxury cruises and an all-inclusive stay.
Mobile Boarding Passes: mobile boarding passes are not currently available for customers travelling to the following destinations: Agadir, Antalya, Bulgaria, Cancun, Cape Verde, Chambéry, Costa Rica, Croatia, Dominican Republic, Egypt, Florida, Fuerteventura, Geneva, Goa, Gran Canaria, Grenoble, Hurghada, Jamaica, Malta, Menorca, Miami, Morocco, Portugal, Portugal, Puerto Vallarta, Thailand, Tunisia, Turkey & Zimbabwe.
To log in you’ll need the surname of passenger that made your booking, the departure date as well as your booking reference number which looks like this (12345678) and can be found at the top of your booking confirmation.
Sorry, you can’t use the app if:
• You didn’t book your vacation directly with TUI
• Your booking includes more than 1 hotel or 2 flights
• You have booked a Marella Cruise
• You’ve booked a First Choice holiday through TUI
If you experience any issues with the app, please email: TUIAppHelp@tui.co.uk.
If you enjoy using the TUI app why not leave us a review in the app store.
If you are not entirely satisfied with your experience then please do email us directly at firstname.lastname@example.org.
New York, Santorini, Spain, Greece and more. These destinations are all waiting for you. What are YOU waiting for then?
Your perfect holiday starts now!
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Thanks for using the TUI app, your perfect travel companion. This latest update includes tech fixes and functionality enhancements.
- Further improvements to push notifications and alerts within our Chat feature
Love the app? Rate us and leave a review. Your feedback helps to improve the app and your holiday experience with us.
Ratings and Reviews
Awful customer service - lack of understanding
To whom it may concern,
We booked a family holiday to Crete for mid July this year, but given the circumstances we decided to amend our booking until 2021. Last week, after spending 1 1/2 hours on the phone I finally got through to a very helpful advisor and managed to agree to a new date next year at the same hotel. My wife and I are both key workers and my wife was working at the time so I asked if the advisor could put a note on the system to say I would ring back to confirm that I would amend the booking. Today I rang back to speak to an advisor who initially was assisting me, until the end of the call when they said I would have to pay a 30% charge for late payment. We have previously travelled with Thomas cook, but were looking forward to starting a new long relationship with TUI. However I am very disappointed and quite disgusted by our treatment, given that we have been trying to get in touch with TUI on the phone most days for the last few weeks as all the beaches are closed. We have already been in contact with the Martin Lewis show, I prime time TV programme and it seems we are not the only upset customers who have been mistreated. I look forward to hearing from the company as to how they wish to resolve the situation and will be contacting Friedrich Joussen, Dr. Elle Eller and Sebastian Enele.
Overall a lovely holiday and very happy however we were very disappointed with the “mis-selling”of the Boat Trip to the Kornati Islands.
This trip cost me just over £100 for myself and my wife therefore not cheap!
I asked the TUI Rep,Jan specifically if this trip suited our needs and was not a large boat.
He told myself and my wife on 2 occasions that the boat only sailed with 35 passengers.
As a consequence of this advice I went ahead and booked the trip.
On arrival at the port of Vodice we were shocked to see that the boat was the size of a ferry and probably held at least 10x 35 passengers on board!!
We expressed our concern to the crew as we were convinced we had been taken to the wrong boat. However, they stated that because of the distance to the Kornati islands only a large boat would suffice. The transport had left and we had no option but to board the boat with vast numbers and endure the experience. The boat was overcrowded, we had to sit on wooden benches which were extremely uncomfortable and we were the only English people on the trip. We would definitely not have booked this trip if the TUI rep had given us accurate information.
This trip was a real disappointment and was not a pleasurable trip whatsoever and ruined an otherwise perfect holiday.
This trip was clearly mi-sold to us.
I would be grateful if you could reply and if anything can be done to rectify our disappointment.
Paul & Sarah Gill.
TUI holidays. What an absolute joke. I have spent hours on the phone trying to contact these people to find out what is happening with our holiday in late May. Eventually got through and explained to the extremely unhelpful man on the phone that the hotel was closed until the 1st of June at the earliest and also the fact that I can no longer log onto my booking as the website says no such booking exists. So, this holiday definitely will not happen and TUI are clearly aware of this. Despite my pleading for a definitive answer all he would say is we will contact you in due course after the 14th May. This now means we will be unable to change our holiday dates at work or book another holiday later on this year. They are clearly holding on to our money and what they are doing is completely wrong.
All we ask for is transparency and honesty which is clearly not the case. TUI through their devious ways have managed not only to ruin our year but they have kept over 5k of our money.
The company is an absolute disgrace and when this dreadful situation is over those in charge of the company must be held to account. Prison sentences should be given to the lot of the scoundrels.
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- TUI UK Limited
- 128.3 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © TUI UK LIMITED 2013-2017
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.