The TUI app is like having a holiday expert in your pocket. It’s a one-stop shop for your getaway, with a holiday countdown, weather forecasts and a flight tracker in its locker. Plus, you’ve got 24/7 chat support while you're away. There’s tailored trip planning and heaps of destination info – you can browse our full collection of hotels, flights and TUI experiences.
- Browse our full collection of holidays, flights and TUI experiences
- Filter your holiday options to fine-tune your results and save your favourites to your shortlist
- Book your holiday and pay, or set up a direct debit, all from the palm of your hand
- Browse your personally-recommended TUI experiences
- Tick off our travel checklist and make sure you’re ready for take-off
- Discover the destination you’re travelling to, and check out useful hints and tips
- Review your booking and make changes before your departure date
- Manage your payments quickly and easily
- Get live info on your flight’s status
- Download and store digital boarding passes for most flights
- Contact our 24/7 team using the chat feature when you’re on holiday
Browse our range of holidays
We’ve got over 70 destinations covered worldwide – from city breaks in Barcelona to beach time in St Lucia. Our range of hotels include our TUI BLUE Sensatori – they’re designed with luxury in mind. Our TUI BLUE For Families collection, meanwhile, is ideal if you’re travelling with little ones. Plus, there’s TUI BLUE For Two, which is just for grown-ups.
Add your booking
Once you’ve booked you can add your booking to the app within a few short steps. You just need your booking reference number, the surname of the lead passenger and your departure date.
Before you travel, a handy countdown will help you tick off the days before you go. Plus, you can share your holiday countdown on social media, too. And, our easy-to-check weather forecast keeps you in the know before you go.
You can view flight upgrades such as Premium seating, Extra Leg Room, Select Your Seat, and Extra Baggage. Plus, you can order travel money and book airport parking and airport hotels, too.
Our travel checklist makes sure you’re fully prepared for your trip – from ticking off travel insurance to prepping your passport. Plus, you can add items to our handy packing list, too.
Check-in and boarding passes
Once you’ve checked in, you can download and store your boarding passes for most flights onto your phone. Plus, you can browse our inflight food and drinks menu before you’ve even boarded the plane.
Stay connected with our 24/7 team
If you need to speak to us whilst your away, you can get in touch directly via the TUI app – our team are available 24 hours-a-day, seven days-a-week. You can contact us by using the chat feature, which is also where you’ll find important updates about things like transfer information.
Book our range of TUI experiences
Our handy app means you can book TUI experiences from the comfort of your sun lounger – you can browse all the available options and check which days they’re available. Once you’ve selected your experience, any need-to-know info – like pick up details – will be shown. Plus, once you’ve made your booking, your ticket will be stored on the TUI app, as well as being emailed directly to you.
Get live info on the bus transfer to your hotel, including its registration number and where it’s parked. And, when it’s time to go home, you’ll receive a message with details of your return transfer.
Most of our holidays are available on the TUI app, however there are some instances when the app will not be available, these are:
- Marella Cruise holidays – Download the Marella Cruise app
- TUI River Cruise holidays
- Crystal Ski Holidays – Download the Crystal Ski Holidays app
- TUI Tours
Various bug fixes and performance improvements to make your TUI app experience even better.
Ratings and Reviews
Awful customer service - lack of understanding
To whom it may concern,
We booked a family holiday to Crete for mid July this year, but given the circumstances we decided to amend our booking until 2021. Last week, after spending 1 1/2 hours on the phone I finally got through to a very helpful advisor and managed to agree to a new date next year at the same hotel. My wife and I are both key workers and my wife was working at the time so I asked if the advisor could put a note on the system to say I would ring back to confirm that I would amend the booking. Today I rang back to speak to an advisor who initially was assisting me, until the end of the call when they said I would have to pay a 30% charge for late payment. We have previously travelled with Thomas cook, but were looking forward to starting a new long relationship with TUI. However I am very disappointed and quite disgusted by our treatment, given that we have been trying to get in touch with TUI on the phone most days for the last few weeks as all the beaches are closed. We have already been in contact with the Martin Lewis show, I prime time TV programme and it seems we are not the only upset customers who have been mistreated. I look forward to hearing from the company as to how they wish to resolve the situation and will be contacting Friedrich Joussen, Dr. Elle Eller and Sebastian Enele.
Disappointed with the service from Tui.
We were due to go to Turkey on May 11th 2020 and obviously this didn’t happen due to the current situation, which I fully appreciate was no fault of Tui.
We are now into July and have received no voucher or refund from Tui. We have managed to speak to a representative of The company on two separate occasions who told us on the first occasion our voucher had been sent via email on 28th May, this however was not the case and they said they’d look into it. We did get a phone call to say a certain amount of emails had bounced back to Tui and ours was one of them. We were then told someone would contact us within the next few days with the voucher details. We made it clear we wanted to use the voucher against another holiday with Tui for 2021. This never happened.
We have also emailed Andrew Flintham over 2 weeks ago about this situation but have not recieved the courtesy of a reply.
This is all made more frustrating as Tui have no call centre or complaints dept. Any phone calls we make get diverted around the country to operatives who can not be recontacted or not emailed back !?
Needless to saywe will not be using Tui again in the future.
Good app & issue with boarding passes now fixed!
**Amended review** 23rd July 22, the boarding pass situation has been sorted! Can now add to the apple wallet from the TUI website. Currently in Rhodes due to fly home to the UK and boarding pass in our wallets. 🙌 The app has been very useful on holiday. We have booked trips with the TUI rep, who has messaged us on the app as well. We have been kept up to date on many things. Can now highly recommend and have even browsed for our next holiday while sat on the beach using the app. Thank you. 👍🏻
*1st Review 7th July 22 - I like this app however it will not add boarding passes to iPhone wallet. Looks initially like you can but won’t open. Gives you the option to email but this doesn’t work either as the boarding pass attachment will not open. Very frustrating but suspect there’s a lot of traffic via the app and it’s overloaded. Had to print the email version from TUI but when in Greece and flying back home we won’t have this option.*
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- TUI UK Limited
- 154.8 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
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- Age Rating
- © TUI UK LIMITED 2013-2017
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