ufirst 4+

Recently downloaded this app because local supermarket plugging it. The registration process appeared to go ok, but then I needed to change the email address in the settings. This also appeared to go ok at first, and I received the email confirming the change. However, the app does not now function. It opens ok, but you cannot reserve a place, and it is not possible go into settings. The clock just runs and runs. I have deleted the app and reloaded it several times, but still nothing works. Not very good is it 😤

Hi! We are truly sorry for the technical problem encountered while trying to modify your email. May we kindly ask you to write to us at support@ufirst.com, so that we can provide you with the right assistance? We apologize once again and look forward to helping you resolve this issue! Best regards!

I can see this would be good during bad weather and at Christmas time when there are always queues but.. to get in my local Sainsbury’s (which is one of the 8 listed) when it’s my turn, I’d need to get to the trolley store first, which would be blocked by the physical queue. I’d then somehow need to get pass those people with the trolley to get to the door. It’s not wide enough to pass anyone and I bet I’d be accused of queue jumping if I tried. So do virtual queue customers have a separate entrance?

The app is very basic, with no tutorial or instructions once you have registered and logged in? I nearly deleted it again, as I thought it was just for use in Italy at first. I don’t understand what the T’s&C’s payment section is about, if it’s free to use? There are no costs quoted anywhere that I can see once you are in the app or mentioned in the App Store?

Good idea which I would use if I thought I could get in without any grief and upset. But not clear or convinced how it would work in practice.
Would like to know if there was a queue before I initially turned up?
How much notice do I get before it’s my turn and would need to return to the store?
If I miss my turn as searching for a trolley etc do I have to queue again?

Hi, we sincerely apologize for any inconvenience encountered. We would like to inform you that our app aligns in real time with the data coming from the systems of our partner; we therefore have no decision-making power, nor visibility, over his operations. We are really sorry about that. May we ask you the kindness to email us at support@ufirst.com, in order to provide you with the right assistance? We would really appreciate it. Kind regards!

Absolute rubbish - says the Argos store I’m collecting my order from is closed - yet when I went to the store I picked my item up straight away . Pointless App - waste of time
Then get a response weeks later from the App asking me to contact them ....... why would I do that when I got my Argos order without the need of this pointless app

Hi, thank you for your feedback! We would like to inform you that our app aligns in real time with the data coming from the systems of our partner Argos; we therefore have no decision-making power, nor visibility, over his operations. We are really sorry about that. May we ask you the kindness to email us at support@ufirst.com, in order to provide you with the right assistance? We would really appreciate it. Warm regards!