Honestly, my favourite store! I personally love Uniqlo since its debut in my city in PH. Coming to UK, I bought all my winter essentials from Uniqlo and all items did not disappoint. They last a long while too, my firsts clothes from them since 2020 are still in good condition. The main reason I shop from them is the versatility of the designs and the quality. My 5 years items still are good for my 2025 items, YES because they lasted a good while I decided to continue shopping from Uniqlo to mix and match.Morever, I introduced Uniqlo to my british partner and just this month for the first time He initiated that we go to physically to Liverpool Uniqlo to shop!! My gosh, that suprised me!! Now he is changing he’s wardrobe to all Uniqlo! I’m not bluffing, the quality of the items has an immense impact on the public so I hope Uniqlo maintains their QUALITY BUT AFFORDABLE prices. They aren’t cheap but they so not overrated. It’s like buying luxury for the correct price it should be.I just am a Uniqlo gal now.

I used to love uniqlo and they still have some good products but how can they justify charging for returns especially when the descriptions and sizing is so poor. Delivery takes an unbelievable amount of time as well - and then when it finally arrives you have to pay for the privilege of sending it back again as despite double checking all the measurements 3 times each it doesn’t fit. My very last time of ordering with this company. So disappointing.

I absolutely love UNIQLO the quality, the style, the prices it’s one of my favourite clothing brands. But this app is unbelievably frustrating. I have every notification switched on, yet I never get alerts when items I want are in stock. I tap “notify me” and… nothing. Since UNIQLO rarely restocks, I end up paying ridiculous scalper prices on eBay. Living in a small village with the nearest store an hour and a half away, I rely on the app, but email alerts I can’t check until after work just aren’t good enough. I love the brand, but the app needs to match the excellence of the clothes.

Dear Uniqlo - I’m a big fan of your clothes but you seem to always struggle with your digital offering. You’ve never been able to deliver a fast and efficient online shopping experience in the UK. What’s up? This latest update in particular hasn’t improved things. It’s an obvious and massive user experience fail to have to tap the search icon at the bottom to be able to browse departments - it’s completely counter intuitive and I was really confused the first time using the new website. Who is making these decisions? If you used the same conventions as all the other fashion retail sites I’m sure you’ll see a difference in conversion. Although this issue feels deeper than one poor UX decision and consistently failing to be able to deliver a strong online experience points to deeper problems with your team.

Since app changed a while ago the navigation is poor, trying to find particular items is difficult. Accessing a menu would be easier. They seem to be grouping clothing via collabs rather than categories. Makes it pot luck whether you find what you want. Worst of all Xmas advent is now not available at all. While I’m in the app it tells me to download the app to access the Xmas advent calendar, go figure…! Pointless. Love the clothes but live too far away from stores so am reliant on the app and online (just as bad) to work. Please please improve the experience. Navigation and functionality shouldn’t be this difficult.

Looks fancy when it first launches but from there on it’s not clear what to do unless you look it up in the updates section ( click the question mark in the center ).No sooner do you think there’s going to be nice big pictures of the items to look at, but it goes back to the old size used by the old app.From there on things seem slightly better however there’s obviously an attempt to make some of the clothing gender neutral which means I may look up mens coats and then be recommended a hello kitty pink bag. Navigation is a little slow too.In my opinion total waste of time. Sorry devs.