Managing your water account has never been easier. Make payments, view and download bills, submit meter readings, get assistance with water supply issues, and more.
Our app is packed with useful features to make life easier for United Utilities customers.
- Keep on top of your water bill
- Submit meter readings
- View, download or share bills
- Get assistance with water supply issues
- Contact us
Keep On Top Of Your Payments
Make payments quickly, easily, and securely. Pay your bill anytime, anywhere, using our handy mobile app.
View Your Account History
View your bills and payments at a glance. Paperless customers can see when they have a new bill so you know you haven't missed anything. To make things even easier, you can filter by bill or payment, and date range, too!
Download and Share Bills
United Utilities are committed to ensuring customers have all the information they need at their fingertips. The app makes it easier than ever for paperless customers to view, download or share a PDF copy of their bill.
Submit A Meter Reading
Is your water meter in a difficult spot to access? No problem! Use the in-app camera to take a quick snap of it, and use the picture to enter the reading into the app.
Is your water meter somewhere dark? No worries! Use the in-app torch to help you read the meter. These useful tools will make it easier to read your water meter and keep track of your readings and bills.
Check And Report Water Supply Issues
If you're experiencing a problem with your water supply, the app will help you to check for any known issues with your water, or report a problem to us anytime, anywhere. These include:
- Water leaks
- No water
- A change in water pressure
- Blocked sinks, toilets, and drains
- A change in the colour, taste, or odour of water
- Sewer flooding
- Blocked road drains and grids
Requirements
You must have a United Utilities account number to register for the app.*
If you are a new customer, please search online for ‘United Utilities New Customer’ to sign up for a new account.
*You can still Report a problem and check Issues with your water without an account number.
The United Utilities mobile app streamlines managing your water account with easy payments, bill history access, and convenient meter reading features. Download the app today to effortlessly stay on top of your water account.
Follow us on social media:
X: @unitedutilities
Instagram: @unitedutilities
Facebook: @OfficialUnitedUtilities
Visit our website for more information : unitedutilities.com/app
T&Cs: unitedutilities.com/app/mobile-app-terms-and-conditions
Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!Since I put this review on here, I’ve now managed to get the situation sorted out.I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?
Developer Response
Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam
Bad customer service
Sasa-99
My bills have gone up enormously. I’m disabled and find it very hard to contact and when I do they are very dismissive. I often can’t contact through the day either as struggle with my hearing and am often unwell, and there is also no complaint email to use. They have me down as a single person who struggles to shower and doesn’t do own laundry as if I was a whole family. I’m just told is no issue but I do not use that amount of water. I get very frustrated an the app is not very good either as it just takes you to the website and it makes you write out all your detailsOn the form, they are on my account so I don’t understand why I have to write everything out as surely point of having app is they you don’t. I’m so frustrated I put off contacting them and try again at later date as get nowhere and more frustrated. They aren’t disabled friendly, they also keep putting up my direct debit and force me to call so I get stuck in a cycle of having to cancel it as doesn’t give option to do this online. Everything seems like it has to be done with a call. Not everyone can or do so through day. Also not everyone uses Facebook or Twitter, both owned by people who steal your data and who are the absolute worst. Both disgusting humans and one a literal Na*i.People can’t afford the crazy costs anymore, until its companies are raking in record profits, paying their CEOs ridiculous salaries and bonuses. I can’t wait for revolution cos you are all killing us!!
Developer Response
Hello, really sorry to read your review today about your bills and difficulties contacting us. We do offer a WhatsApp service and you can access this here on our contact us page https://www.unitedutilities.com/help-and-support/contact-us/ Hope this helps, Sharon
Nothing short of a nightmare
Jamesff84
I have been a customer of United Utilities for years, and my experience has been nothing short of a nightmare. For over three years, I have been trying to resolve issues with my water bill to no avail. It all started when I discovered a leak on my property and was subsequently informed that my water usage was equivalent to that of a small hotel.An engineer came out and found a problem with my meter, which was then replaced. Despite this, United Utilities continues to charge me over £5000. I have made numerous calls to customer service, but each time, I am met with a lack of resolution. To make matters worse, they report a default on my credit score every month, further damaging my financial standing. Despite my repeated attempts to address the issue and set up a payment plan, there has been no progress. I am still faced with the same exorbitant bill and no clear path to resolution. This ongoing ordeal has been incredibly frustrating and stressful. United Utilities’ handling of this situation has been utterly unacceptable, and I would not recommend their services to anyone.
Developer Response
Hi James, I'm sorry to see this and to hear about the higher bills you have received. I would like to look into this further for you and check why your account hasn't been updated. Would you mind sending a private message with your contact details? You can message us on Facebook or a X (Twitter) if you have access to social media? Alternatively, if you don't have access to social media you can contact us online and we'll investigate this further - https://myaccount.unitedutilities.com/ContactUs Thanks, Adam
Great Service
Gareth.sams
I always receive wonderful service from United Utilities. I have had call recently and I was looked after wonderfully it was recommended to me to download this app and to use it which I have done the App has proved very useful and I would recommend downloading and using it to anyone.Being a disabled customer I have also benefited greatly from their priority service scheme. I know people knock in United Utilities sometimes but the service I have had is first class so I’d like to say thank you United Utilities for all your kindness to me and for helping me.Gareth Samways
Developer Response
Hi Gareth, thank you so much for taking the time to leave this great review. It's lovely to hear you're happy with the service you've received. Take care, Beth
We’ve updated the Settings page to make contacting us easier. Plus, we’ve added important security improvements behind the scenes to keep your experience safe and reliable.
Version 4.3
The developer, United Utilities, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
United Utilities Group PLC
Size
32.4 MB
Category
Utilities
Compatibility
Requires iOS 11.0 or later.
iPhone Requires iOS 11.0 or later.
iPad Requires iPadOS 11.0 or later.
iPod touch Requires iOS 11.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
