United Utilities: Your Water 4+

Manage your water account

United Utilities

Designed for iPad

    • Free

Screenshots

Description

Managing your water account has never been easier. Make payments, view and download bills, submit meter readings, get assistance with water supply issues, and more.

Our app is packed with useful features to make life easier for United Utilities customers.

- Keep on top of your water bill
- Submit meter readings
- View, download or share bills
- Get assistance with water supply issues
- Contact us

Keep On Top Of Your Payments

Make payments quickly, easily, and securely. Pay your bill anytime, anywhere, using our handy mobile app.

View Your Account History
View your bills and payments at a glance. Paperless customers can see when they have a new bill so you know you haven't missed anything. To make things even easier, you can filter by bill or payment, and date range, too!

Download and Share Bills
United Utilities are committed to ensuring customers have all the information they need at their fingertips. The app makes it easier than ever for paperless customers to view, download or share a PDF copy of their bill.

Submit A Meter Reading
Is your water meter in a difficult spot to access? No problem! Use the in-app camera to take a quick snap of it, and use the picture to enter the reading into the app.

Is your water meter somewhere dark? No worries! Use the in-app torch to help you read the meter. These useful tools will make it easier to read your water meter and keep track of your readings and bills.

Check And Report Water Supply Issues
If you're experiencing a problem with your water supply, the app will help you to check for any known issues with your water, or report a problem to us anytime, anywhere. These include:

- Water leaks
- No water
- A change in water pressure
- Blocked sinks, toilets, and drains
- A change in the colour, taste, or odour of water
- Sewer flooding
- Blocked road drains and grids
Requirements

You must have a United Utilities account number to register for the app.*
If you are a new customer, please search online for ‘United Utilities New Customer’ to sign up for a new account.
*You can still Report a problem and check Issues with your water without an account number.

The United Utilities mobile app streamlines managing your water account with easy payments, bill history access, and convenient meter reading features. Download the app today to effortlessly stay on top of your water account.

Follow us on social media:

X: @unitedutilities
Instagram: @unitedutilities
Facebook: @OfficialUnitedUtilities

Visit our website for more information : unitedutilities.com/app
T&Cs: unitedutilities.com/app/mobile-app-terms-and-conditions

What’s New

Version 3.9

We’ve given our app store info a refresh, making it easier for customers to understand what the United Utilities app has to offer, how it works, and how to make the most of its benefits. In this release, we’ve also added some useful information to help when submitting your meter read.

Ratings and Reviews

4.7 out of 5
16K Ratings

16K Ratings

Oggie122 ,

Malfunctions on the app

Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!

Since I put this review on here, I’ve now managed to get the situation sorted out.
I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?

Developer Response ,

Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam

Jamesff84 ,

Nothing short of a nightmare

I have been a customer of United Utilities for years, and my experience has been nothing short of a nightmare. For over three years, I have been trying to resolve issues with my water bill to no avail. It all started when I discovered a leak on my property and was subsequently informed that my water usage was equivalent to that of a small hotel.

An engineer came out and found a problem with my meter, which was then replaced. Despite this, United Utilities continues to charge me over £5000. I have made numerous calls to customer service, but each time, I am met with a lack of resolution.

To make matters worse, they report a default on my credit score every month, further damaging my financial standing. Despite my repeated attempts to address the issue and set up a payment plan, there has been no progress. I am still faced with the same exorbitant bill and no clear path to resolution. This ongoing ordeal has been incredibly frustrating and stressful. United Utilities’ handling of this situation has been utterly unacceptable, and I would not recommend their services to anyone.

Developer Response ,

Hi James, I'm sorry to see this and to hear about the higher bills you have received. I would like to look into this further for you and check why your account hasn't been updated.
Would you mind sending a private message with your contact details? You can message us on Facebook or a X (Twitter) if you have access to social media? Alternatively, if you don't have access to social media you can contact us online and we'll investigate this further - https://myaccount.unitedutilities.com/ContactUs Thanks, Adam

Tjaywild ,

Never Had Any Problems Using This Fantastic

I truly have been able to Check our Account at anytime.
Never any problems with payments and has made life where at least payments are concerned fast hassle stress free. Very satisfied wish paying other bills with other providers would learn how to operate better systems same Thankyou P&J

Developer Response ,

Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam

App Privacy

The developer, United Utilities, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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