Vinted: preloved marketplace 4+

I had listed a lot of things on the app and someone finally came and wanted to buy a top I listed so they bought it the day before my birthday and I reached out and said that the Friday the bought it and the Saturday of my birthday were going to be really busy and if they would be fine to wait until Sunday for me to ship it to them. The buyer agreed that was fine and I shipped it on the Sunday, however I forgot to log this on the app. I received no reminders, no notifications and no warnings before the cancelled the sale for not getting it shipped out on time. I reached out to the help centre and told them the situation where they refused to help or intervene. At the same time I also reached out to the buyer and explained the situation, they did not answer until they had received the item and then got all caught up on how many times I had worn the top. I had worn it once and I know this for a fact but they tried to tell me how many times i wore it. The buyer then refused to cooperate and they got a full refund even though I never got my designer top back. This whole issue was caused by Vinted’s lack of communication and then intervenes when their actions had resulted in exploiting their customers. The idea of Vinted sounds great and would be great if they actually cared and were happy to help when an issue they created arose and needed their help to resolve. I don’t like this app and will refuse to use it again!!!

Hello,

We are sorry to hear about your experience, yet we are grateful for your review - it helps ensure a better experience for all our members.

We hope that your satisfaction with us will grow in the future and we will earn your trust back. If you find yourself in need of additional assistance, do not hesitate to reach out to us via this link: vinted.co.uk/help/265-how-to-use-help-centre-and-contact-support.

All the best,
Vinted Team

The concept behind Vinted is really unique and works well most of the time, it relies on both the buyer and the seller updating the app in various stages in terms of updating the dispatch of the sold item and the buyer confirming when the item arrives with them. There are a few different courier types that are automatically assigned when selling, which include Hermes and Royal Mail. All of which have QR codes on the pre paid postage labels which when scanned at the destination update the app as to when the sold item has been dispatched and arrived. Meanwhile any money paid to the seller for the item is kept in holding as a pending balance until the buyer receives the item and confirms everything is ok, which can cause some problems when dealing with inactive or argumentative buyers. Then the money is released to the seller and they can transfer it to their own personal bank account. The app has a great platform to sell items to make money and relying all stages of the buying and selling process are checked off it can work really well. I have had an item lost by couriers and also returned by a courier before allowing the customer the 10 days allocated collection time which can cause problems, and as much as Vinted is safe and offers the checklist format to ensure both buyer and seller are protected it does rely on multiple party’s to ensure the process is successful which can go wrong.

Hello,

Thank you for your positive insights. Our team is thrilled to hear all about it! We also marked down your negative remarks as it helps us grow and improve our service for you.

Our ultimate goal is to constantly enhance your experience when using Vinted.

In case there is anything else you wish to address, do not hesitate to reach us via the Help Center: vinted.co.uk/help/265-how-to-use-help-centre-and-contact-support

All the best,
Vinted Team

Absolutely love vinted, love the idea that the buyers pay the fee and not us sellers because why would we want to pay a fee, we don’t want the items! so that’s great. I also love that it asks the buyer to leave feedback to the seller and also the many options we have for when we buy clothes and choose the delivery service. It means that I have more people willing to buy my items because the postage can be as little as £1.99!

Just one thing I don’t like about it is that you do not have the option of not allowing any returns. You have to allow refunds and returns and this is very scary because someone can buy a piece of designer clothing from you and then decide to return it with a fake! Obviously the Vinted team talks to you before you go through the refund and they check if it is necessary, but the buyer could have many tricks in place such as pretending the item was faulty or had stains on it when it didn’t and at that point you would be forced to accept the return and you might be given a fake as a return if that makes sense! As a result, I’ve been quite reluctant in uploading expensive designer items and have instead put them on my depop because on there you do have the option of not allowing any returns from the buyer.

Overall, very happy! I’ve sold so many items on Vinted which is very satisfying and I can get rid of so many unwanted clothes!

Hello, Tanya,

thank you for the positive evaluation and for sharing your feedback on how our service could be improved. Our aim is to support you better in the future and enhance your overall experience when using Vinted.

In case there's anything else, do not hesitate to contact us here or via the link: vinted.co.uk/help/265-how-to-use-help-centre-and-contact-support.

All the best,
Vinted Team.