Screenshots

Description

Fed up of sneaky hidden booking fees and awkward apps? We hear you.

That’s why if you book with us, you’ll always get the best price and zero booking fees – guaranteed. You’ll also discover live train times, platform info, mobile tickets and your own personal account that lets you manage your bookings easily.

So, if you fancy breezing through the queue by discovering which platform your train will arrive at before everyone else, keeping up to date with any delays and reserving your seat for free, our app can make it happen.

Take the fuss out of travel and download now

Find us on Social Media:
• Twitter: https://twitter.com/VirginTrains
• Facebook: https://www.facebook.com/virgintrains/
• Website: https://www.virgintrains.co.uk/

Found a glitch or got a suggestion to improve our app? Let us know at customer.apps@virgintrains.co.uk

What’s New

Version 3.3.8

With this update you will be able to see your ticket options much more clearly, giving you greater information and choice. On top of this, we have the usual bug fixes and optimisations to make your journey easier.

We are constantly taking your feedback on board to make our app better and faster with every release.

Ratings and Reviews

2.6 out of 5
64 Ratings

64 Ratings

Illw ,

Unreliable App

I always use virgin trains but the app needs fixing and I am to the point where I will be using another service! I am constantly being logged out and unable to log back in, always at the most inconvenient times when I am about the get through the ticket barriers, asked to show the ticket or about to make payment. There are times where tickets cannot be downloaded on the app and turns out they have been sent in the form of a PDF E-ticket via email and there is no notification to tell you this in the app. It’s also very annoying when you view ‘journey detail’ and you are limited to seeing only your “to and from” stations - on the Trainline app you can view the full journey of the train, where it set off and where it ends up, that way you know you are definitely on the right train if your destination is somewhere in the middle and not where the train terminates.

Sparkydread ,

Should be great, but isn’t

Had this app for a while, and booked tickets a few times, when I went to retrieve tickets, they date had changed to a day earlier, first time this happened I thought I’d made a mistake, and had to pay another £80 ish, second and third time I knew I hadn’t, both times I phoned and sorted it that way, but both times I had to rebook, paying again and then money returned at a later date, I can’t remember how much but I still had to pay some sort of handling fee, not much, but not the point. It’s. A handy app, but doesn’t inspire confidence to use it

Developer Response ,

Hi there - thank you for your feedback. It would be good to investigate this with our developers to understand the background of this isolated incident. Please can you email customer.apps@virgintrains.co.uk with the booking reference of that journey and we can get the ball rolling.
Many thanks
VT App Team

sebster10 ,

Card Details - Seat Reservations - Train Times

Since upgrading to a new phone the app no longer stores my card details, I must key in my card details every time, despite having selected the option to store them.

The app does not actually provide the request seat preferences, no even any seat reservation. Disappointing.

It is impossible to quickly look up train times for your ticket (for an anytime ticket). When you need to show your ticket and change screens, a search must be completed once again to find the journey details.

Developer Response ,

Hello there, thanks for your feedback.
So it may be not storing your card details if you are not logged in, or your phone setting don't allow this on any app, so be sure to check your preferences.
Regarding seat preferences, this is all managed by a national database for all train companies, so we have little control here. I'd suggest to use our seat picker via desktop to get your preferred seat - we are developing a solution for this to be on mobile in due course.
Many thanks
VT App Team

Information

Provider
West Coast Trains Ltd
Size
22.9 MB
Category
Travel
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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