Voghion: Shopping Online 12+

Sceptical

I was very indecisive about ordering from here at first, however. I placed an order which arrived in around 2 weeks, which was great! I expected it to take longer. I then placed another order, unfortunately the item was too place and then out of stock on the website. I spoke with the customer service chat on the app and the promptly resolved the issue and immediately set out the refund!

If you are indecisive I say make a small order - wait and see. They give a month for their orders to arrive to cover their back. Allow the month and if the item still hasn’t arrived then raise an issue. I have had no issues with this company. Very happy.

Definitely use PayPal

I’ve ordered three items from here two of them have been advertised incorrectly…The first thing I bought was a nice watch it was advertised as a automatic mechanical watch when it’s arrived it was not automatic mechanical but a quart battery operated watch… I spoke to customer services they told me that watches are automatic mechanical battery operated….This would be like saying all electric cars diesel… which Cleary is incorrect…I told the statement was very incorrect but yet they still stood by it…. but nevertheless give me a refund without any difficulty… The second item was a hair shaver was very happy with this… The third item was another watch under the same description with the same problem as the first watch not as advertised… this time was very hard to get any help with this it was like the person was either giving me the runaround or just genuinely didn’t understand English or maybe the translator was not efficient, I would definitely advise people to use PayPal as this app cannot be trusted when they make a mistake. staff need more training to Paypal standards, if someone orders an electric car but a diesel one arrives you would not say yes but there is no difference. I must’ve sent at least 60 emails before I went to Paypal if the staff do not understand what the problem is after 60 emails pictures and videos sent them to staff clearly are not trained well enough.

Not worth. Worst shopping app

I purchased 4 items. Out of 4 I received only 2, the rest 2 are missing and the order came after 1 month and I had to go collect it, I wasted my 2 weeks messaging them to help me. The fabric is not good at all. It is very bad quality. I suggest that you not buy anything from their site, it never comes as same at all.l as they portray in the displayed pics. It comes a month late, firstly it is not the quality you expect and secondly when you want to return they ask you to pay for the return as it is an international courier service they expect us to pay £25 for the return of item which cost £40. It doesn’t make sense they just loot people. I am very disappointed and dissatisfied with all the purchases I made. I ordered for the first time with them but of-course it is going to be my last time. They wouldn’t pay the return shipping nor will they refund you the amount. Your money plus the dress everything goes in waste.

Developer Response ,

Hello, thank you for your feedback.
Customer satisfaction is of the utmost importance If you need any assistance, please leave us a message via live chat at Voghion.com or Voghion APP, or send us an email at customer@voghion.sg, and describe the problem in detail and order number for manual service.
Best wishes, Voghion team