iPhone Screenshots


Do you feel that society has disabled you and hinders you from receiving the level of customer service you would like?

“Welcome” by Neatebox aims to redress this balance and provides you with an effective communication tool which can help customer service teams give you with the support you deserve.

Simply download the free app, input your details, specify your needs and plan your first trip.

Please request any venues you would like to see included and remember there is strength in numbers so invite your friends and request together for greater impact.

What’s New

Version 1.9.0

In this release we're making it possible for venues to ask more questions about your visit, so you can get the best possible experience.

Ratings and Reviews

5.0 out of 5
11 Ratings

11 Ratings

BlindScot ,

What’s needed...and it works!

Recently traveled via EDINBURGH Airport and both the assistance staff and the BA check in staff had my details and requested assistance in place. Seamlessly taken to check in, business lounge, then to aircraft. My call is to all International airport hubs, please get this and improve your services! Would personally like this in London City, Heathrow, Frankfurt, Schipol, Bahrain, Dubai, but in a world where travel should be more accessible, this is a no brainer.

uffa08 ,


So easy and user friendly. Makes shopping so much easier and checking to hotels

Tartan Wagon ,


A fantastic new app that will allow blind and other people with disabilities and invisible conditions the freedom to obtain assistance on their terms

Accessing the app was simple even with my screen reader

As new venues are added this app will for me personally will be more frequently used.

The app creators took on board accessibility issues in its first version so this latest update is great!

An app to be shares!!

Developer Response ,

Truly grateful for this review TW. We could not be more excited about the opportunities that this service will allow. We recognised that it is a real challenge for staff members to know exactly what to do in every occasion and no training in the world can ensure that they do. If you haven't already we would love to receive your requests for new venues near you. You can do this in the settings section of the app and we will do the rest on your behalf keeping you updated on our progress.

Thanks, loads and welcome to the Welcome family.

Gavin Neate
CEO & Founder


61.6 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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