Screenshots

Description

The online repeat prescriptions app from Well Pharmacy makes it easy to get your NHS prescription. Once you’ve requested your prescription, we ask GP to approve it, then our pharmacy teams dispense, check and send the medicines in a discreet pack.

We deliver direct to your door, at no cost to you or the NHS.

As we work with the NHS, we accept all forms of exemption. If you pay for your prescription, you will have to pay the current standard NHS prescription cost. Once you’ve uploaded your exemption, we’ll keep it saved for future orders until it expires.

Here to help
If you have any questions about your online repeat prescription, you can speak to one of Well’s pharmacists through the app. They’re available Monday to Friday 8.30am to 6pm, and Saturday 8.30am to 12.30pm.

Well Pharmacy have over 70 years of experience helping customers with their health and medication needs, and over 780 pharmacies across the UK.

We deliver online prescriptions with Royal Mail’s 48 hour service free of charge. If your medicine needs to be temperature controlled, we’ll use Woolcool to make sure it’s the right temperature when it reaches you.

At the moment, we can only work with GPs in England who use EPS (electronic prescription service). If you need to change your delivery address, you can do so at any time before we send your prescription.

When you need to reorder your medicine, we’ll send you a reminder to help make sure you don’t run out. You can also keep track of you order’s status through the app.

It’s easy to get started with our online prescription delivery service: all you need to is your GP’s address and your medication.

Well Pharmacy are registered with the NHS, MHRA, GPhC and LegitScript.

We want to build the best online pharmacy service for our customers, so we’d love to hear feedback on your experience. Please let us know your thoughts on feedback@digital.well.co.uk.

What’s New

Version 1.5521

We've made it easier for you to keep track of your existing orders

Ratings and Reviews

4.7 out of 5
6.9K Ratings

6.9K Ratings

Infreqeunt reviewer ,

Quick and Easy

I was worried about the app because of the previous reviews, specifically because I had set it up at the same time as I sorted a prescription out with my doctor and needed those meds within 3 days. The app took over within the first day and had my meds delivered 2 days after that, even though I was fully expecting it to take a little longer than it did. Was very quick and easy to set it all up, and very convenient not having to wait around in a pharmacy for the meds!

I will say that the customer service on the app leaves a little to be desired, as it recommends contacting them if you need meds urgently, yet it’ll take them 2+ days to answer anyway so by then you’ll have figured it out yourself. Could be a little more helpful.

Overall though, so long as you don’t set this app up during a time that you’re in desperate need of your meds (ie, a day before you run out) then I can’t see an issue. Highly recommend for repeat prescriptions.

Steph_Horan ,

Atrocious app

I’ve tried using this app twice, and twice it’s been a terrible experience. I gave my prescription in over a week before I needed it, I was asking throughout the week if I would receive my medication when I needed it. I was told I would. It comes to the day I needed my medication, and lo and behold, no medication arrived! It was sent off the MORNING I said I needed it for. Their excuse? They said they were extremely busy that week. If you you have a business where you’re claiming it’s easier for people to use, prove it. I chose to use this because I’m a carer for my dad, so I find it difficult to get out, but this has been FAR more stressful then going to a pharmacy has EVER been. I spent hours on phones with various doctors and pharmacy’s only to find out the advice the ‘professional’ gave me was utter crap!

For someone who’s medication is various incredibly strong anti-depressants and anti anxiety medication, you would have thought they would try not to cause hassle for me, but after spending hours on phones to people (and being on the brink of tears, because, you know, anxiety) I’ve finally been able to get an emergency prescription that will last me until my medication FINALLY arrives, with absolutely 0 help from Well.

My advice? Stick to a physical pharmacy.

PaigeP04 ,

Doesn’t even deserve 1 star

Thought this would be an easy way to get your prescriptions but no, I was wrong. Turns out they deliver it to their pharmacy in stoke on Trent - 119 miles away from where I live or where any of my local pharmacies are! This is beyond a joke. Their customer service is awful; especially the online chat as no one knows what they are doing. I rang up several times and was told it would firstly be deliver to my address only to then find out it was being sent to my GP who don’t accept prescriptions and now ringing up for the 4th time they are now finally doing something about it and accepting that it’s their fault. I would never recommend them to anyone and would avoid them with a barge pole! None of the people are helpful and are so rude and blunt and all they could do was offer a tracking number to track my parcel which comes up with “no updates until a delivery attempt has been made”. Medication was urgent but they didn’t seem to care. Only one person there was helpful enough to offer some answers. But have to get in contact with Royal Mail myself to get any answers whatsoever and have been given two separate tracking numbers! Beyond a joke?! Will never use this service again!!

Information

Provider
Bestway National Chemists Limited
Size
27.1 MB
Category
Medical
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
17+
Frequent/Intense Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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