Y-cam 4+

Disappointed with app

Overall the camera is good and picture is very clear however my problem is the app is terrible and I can hardly ever get a live view and when I do it lasts about 30s then freezes. I constantly get the working symbol but the live picture rarely loads and I have to wait for the motion detected to refresh so I can see what actually set it off. Would be great to see an update where this is fixed and I can use it for the reason I bought it. My broadband speed is 100mbs so must be a problem your end

Over priced and useless

I bought this y-cam as a twin pack deal. The only reason I’m giving it 2 stars is because the support team were helpful when one of the cameras night vision stopped working, the camera was sent back for repair under warranty. Since then the night vision appears to have failed again. I’m disappointed that the other camera always fails to work when I go abroad, it ends up just buffering and live view is not possible. Motion recordings is another problem, it works when set to record in the property but motion recording doesn’t work when the camera is set to record after leaving the property ( no good when you find out 4000 miles away from home). The camera also goes offline sometimes and the only way to get it back online is to turn it off at the power source and on again. There is no proper user booklet with the camera. I think this camera is overpriced for what it does and I regret not reading the reviews before buying this product!

Terrible

I am now on my third outdoor camera. The first started recording 5 seconds after motion was detected. Not very useful. Got in contact with y-cam. After several weeks of emails they decided there might be something wrong. Eventually sent me a replacement in what I can only describe as a beaten up box. They had ripped out the instructions so all I had was the serial number etc. The new camera was fine until a couple of months after I got it, it died. Had to go through all the crap questions again to prove it didn’t work (both times they asked me for proof of postage, probably in the hope I didn’t have it so they could deny having got it) and do I have another one (is it new, I doubt it).
I think the videos are rubbish. It takes such a long time to view in real time. And their decision to charge for recordings after promising for life. Well. When I have a replacement, I look forward to posting an image of my smashed up Y-can. That’s what I think of this company .👹

Developer Response ,

I am sorry that you are unhappy with the service that you have received. It is not our intention to prolong a support request, and usually issues are resolved in a matter of days. As part of warranty claims we will use unsealed cameras, and do ensure that they are working if used for replacements. Obtaining a live video from the camera will have a slight delay as the video is transmitted from the camera, to our platform and then sent to the relevant device. This can be impacted due to internet connectivity, and also if on a mobile network the number of data connections. If you would like to discuss this further please contact generalenquiries@y-cam.com.