Digital Banking made simple
Manage your savings with our secure mobile banking app, giving you quick, easy and safe access to your YBS savings accounts.
You can view your balance and transactions and do many of the things you can with YBS online banking, whenever and wherever you need it.
** How do I get started? **
You’ll need to be registered for online banking with Yorkshire Building Society, and we need your up-to-date mobile number.
Once you’ve downloaded the savings app, it takes just a couple of minutes to set yourself up and get started with mobile banking.
- Open the app and enter your YBS online banking login details (username or customer number), date of birth and three random characters from your online account password.
- You’ll receive a text message or phone call from us with your verification code
- Enter this code into the app - You’re registered. It couldn’t be easier
- Next, we’ll ask you to set up Touch ID, Face ID or a six-digit passcode. And that’s it!
** What are the benefits? **
* Access - All your savings accounts in one view, just click on an account to see details of your transactions
* Security – Set-up Touch ID, Face ID or a Passcode for secure login.
* Transfers – Transfer money between your YBS savings accounts or to external accounts.
* Payments – Pay bills or settle up with your friends – all you need is their bank account details.
* Transaction history – View your transactions and deposits.
* Search and apply for a new savings account
* Your profile – Check and update the personal details & contact info we hold for you.
Frequently asked questions
Do I have to be a YBS customer to use the app?
Yes. To use the app you need to be an existing YBS customer and have registered your account for online banking. We will also require an up-to-date mobile number. If you are a YBS customer but not yet registered for online banking, the process is quick and easy. You can sign up for online access on our website – ybs.co.uk/register.
Can I use online banking and the app?
Yes, you can use both online services to access your savings account, whichever is most convenient at the time.
Is the YBS app secure?
Yes. The app has been built with industry-standard security practices in place. You can only access the app via your secure passcode or biometric credentials and the app does not store any account information locally on your device. For more information on the security of the app see https://www.ybs.co.uk/security/index.html.
What can I do with the YBS savings app?
The YBS savings app will give you access to all your Yorkshire Building Society savings accounts from your mobile device. You will be able to check your balance, view transactions, transfer money between accounts and make faster payments along with many of the same services you can use through online banking on our website.
Can I use the YBS Savings app on multiple devices?
No, currently the YBS Savings App will only work on one device at a time. If using with another device, the app will log you out on your first device.
Can I use the YBS Saving app to view my mortgage account?
No, at present you can only use the app to view YBS savings accounts. We plan to introduce this feature in future updates.
For our full list of FAQs, please visit ybs.co.uk/savings-app
Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Head Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Here’s the latest update! In this release:
- Great news! You can now add a nickname to your savings accounts, simply click into your account and edit the account name to get saving for those special occasions.
- Check out the new and improved ‘My Profile’ page. It’s been given a little revamp to enhance your experience!
- We will now require device’s running iOS 14 and above. Please check that your device is updated to the latest iOS version.
- Enhancements and bug fixes.
We’d love to hear your feedback. Leave a review or get in touch via: YBSSavingsApp@ybs.co.uk
Ratings and Reviews
Will not do transfers
Can log in and see my savings accounts fine but apart from that it’s useless as if I try to do any transfers internally from one YBS a/c to another - both savings or try to do a transfer I get the message Unable to complete payment. Unable to complete payment from debters account - I took a screenshot if you would like to see it. If I go online via Laptop there is no problem making my transfers. So unless it starts to work as you say it will I will be deleting it which is sad as I was one of your first customers to sign up for online banking long ago and one of the first to join the queue to be told when App was ready. I don’t need an App just to tell me my balances them I know but one that saved me having to switch on laptop and go through all the tedious but necessary security checks. I hope you can fix this.
Developer Response ,
Welcome to the YBS savings app and thank you for being a loyal customer. We appreciate the feedback - please could you leave us some more details in a secure message through your on-line banking so that we can look into this?
Keeps dropping out
The YBS App is great and easier than having to log in every time - l can now do all my banking on my iPhone and sign in using my fingerprint. The only problem I’m experiencing is that l am being told an error has occurred and that l have to set up everything once again... this has happened at least 6 times to me, not sure if others are experiencing the same. Also a little more info would be good when it comes to my payee list just so l can identify the correct account I’m transferring to... l recently paid a £300 bill to my Halifax card when it should have gone to Yorkshire bank ( both cards are connected to Scottish banks and l ended up with not enough information showing on the app to pay the correct bill)
Developer Response ,
Thank you for your feedback. We're sorry to hear that you're having connection issues. Please could you send further information about the error along with any screenshots of the error message to YBSSavingsApp@ybs.co.uk and we will look into this further.
Finger Print Recognition Fails
When I first logged in and set up Finger Print Recognition the app worked fine for me and would have received 4 stars.
One day later and I can’t log in at all as after the standard Apple ‘log in with your fingerprint’ screen all that happens is the screen displays “Something went wrong” and ‘retry’ and no amount of retries will get me past that screen.
My phone is an SE2 running IOS 13.5.1 which shouldn’t be a problem for new software.
1 Week later ....... I decided to try to log on again (on the off chance) and everything worked fine. I normally turn my phone off at night so potentially the associated hard reset may have had an effect and I also delete all the cookies every couple of days so that may have had an effect also.
Either way the app seems to be working correctly now so gets a cautious four stars.
Developer Response ,
Welcome to the YBS savings app and thank you for your valuable feedback. We're thrilled you're now able to use the YBS app!
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