Customer App - Zoho Assist 4+
Live Screen Sharing & Support
Zoho Corporation
-
- Free
Screenshots
Description
The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.
2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
What’s New
Version 1.4.4
Bug fixes and performance enhancements.
Ratings and Reviews
Excellent thorough help, as and when needed
Friendly Axa helped me to transfer my data to my laptop. Thank you.
Developer Response ,
Thank you for your encouraging words.
Australian guru Billy helps UK grandma
It works well. Across the miles🌍
Developer Response ,
Thank you so much for your review!
BEWARE: being used by scammers and fraudsters
This app is being used by fraudsters to connect remotely to your phone. They will tell you that your broadband/internet security is compromised and they need to help you make your home internet more secure. Hang up on anyone telling you to download this app.
Developer Response ,
Sorry for the inconvenience. Zoho Assist is a remote support tool used to support customers remotely by connecting to their devices. The connection is allowed only with the customer's consent to ensure access is given to trusted technicians. Do not allow connection if you think it is a scam/hack as it can be misused for illicit purposes. Also, we have the Report Abuse session option in the Settings menu, where you can fill in the form to report any session. You can also go to the History tab and tap a session to report abuse.
App Privacy
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zoho Corporation
- Size
- 39.5 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bulgarian, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © 2024, Zoho Corporation Pvt. Ltd. All Rights Reserved.
- Price
- Free