Bolt Food 4+

Updating The app to make chatting possible between restaurants and client

Sometimes when I make an order on the app with a restaurant, I end up getting something different from what I ordered. This basically means that sometimes what I order is either finished or not available at that moment. And since the restaurant has not means of letting me know so I can change my order, they rather make the decision for us. Bolt food needs to make clients speaking to restaurants possible when placing orders to be able to confirm availability of food on the menu before paying. This way, when I order for a chicken sandwich, I know it’s exactly what I ordered that would be delivered to me and not a turkey sandwich. Kindly take this into consideration and make the app easy for everyone. Thank you.

Developer Response ,

Hello, thank you for sharing your feedback about your experience with Bolt Food. We sincerely understand how frustrating it is to receive an order that is different from what you requested. Our goal is to provide a reliable service, and we apologize for falling short. Please feel free to reach out to us through in-app support for any further assistance with issues you encounter.

Expect illegitimate double debits from boltfood.

If you’re thinking of downloading bolt food, Please don’t. I suffered this so you wouldn’t have to and I’ll share my horrible boltfood experience. Not only will boltfood link your card to the app without your permission with the excuse that you linked it to their cab hailing service so it’s basically the same. They double debit you and lie to you that you’d get a refund. So I ordered some kfc and paid via momo oblivious about the fact that my card had been linked to the food app. The courier himself requested for payment knowing fully well that it was already billed to my card. Weeks later, I notice a debit notification from bolt on my phone and I proceed to bolt’s support to report it because I hadn’t made any bolt trips at the time. It was there I was informed that the debit was from the food app and I was instructed to report the issue there instead. Basically bolt food’s support justified the double debit by saying the courier couldn’t remember the trip among a host of other irrational excuses. I threatened to take this up legally after I wasn’t getting a reasonably response. It was only then that they found it prudent to give me a call to coddle me and promise me a refund. This happened in January. They closed the case without giving me the refund.

Scam

Bolt food is scam , they do not care about their customers, if you’re thinking of downloading this app then always opt for payment on delivery because they will link your card to their system and they will be deducting and when a restaurant cancels your order they don’t send the money back , I’m talking from personal experience. Bolt food refused to send my money back I called and called and to make complaints but they told me the money has been reversed to my network provider which wasn’t true because I called my network provider to confirm if indeed the money has been sent back but they said no . So bolt food actually refused to give me a refund of my money the food too I didn’t get it so this app is not very safe . And to top it all they don’t really take good looks at the restaurants before registering them , so every foolish food biaa they sell . Bolt food do better
And when you text them to make complaints about the food which has been delivered to you , they will intentionally restrict you from texting them because they know they’ve scammed you and they’re at fault . They will intentionally distrubt their network connections, so even if you send a text it will come as invalid . BOLT FOOD IS A BiG SCAM!!!!!