Bolt Food 4+

Updating The app to make chatting possible between restaurants and client

Sometimes when I make an order on the app with a restaurant, I end up getting something different from what I ordered. This basically means that sometimes what I order is either finished or not available at that moment. And since the restaurant has not means of letting me know so I can change my order, they rather make the decision for us. Bolt food needs to make clients speaking to restaurants possible when placing orders to be able to confirm availability of food on the menu before paying. This way, when I order for a chicken sandwich, I know it’s exactly what I ordered that would be delivered to me and not a turkey sandwich. Kindly take this into consideration and make the app easy for everyone. Thank you.

Developer Response ,

Hello, thank you for sharing your feedback about your experience with Bolt Food. We sincerely understand how frustrating it is to receive an order that is different from what you requested. Our goal is to provide a reliable service, and we apologize for falling short. Please feel free to reach out to us through in-app support for any further assistance with issues you encounter.

Expect illegitimate double debits from boltfood.

If you’re thinking of downloading bolt food, Please don’t. I suffered this so you wouldn’t have to and I’ll share my horrible boltfood experience. Not only will boltfood link your card to the app without your permission with the excuse that you linked it to their cab hailing service so it’s basically the same. They double debit you and lie to you that you’d get a refund. So I ordered some kfc and paid via momo oblivious about the fact that my card had been linked to the food app. The courier himself requested for payment knowing fully well that it was already billed to my card. Weeks later, I notice a debit notification from bolt on my phone and I proceed to bolt’s support to report it because I hadn’t made any bolt trips at the time. It was there I was informed that the debit was from the food app and I was instructed to report the issue there instead. Basically bolt food’s support justified the double debit by saying the courier couldn’t remember the trip among a host of other irrational excuses. I threatened to take this up legally after I wasn’t getting a reasonably response. It was only then that they found it prudent to give me a call to coddle me and promise me a refund. This happened in January. They closed the case without giving me the refund.

Bad App and Bad customer Service

Bolt food, I am deleting your app. I ordered for food and like a minute after I put in the order the person I was ordering for informed they had gotten something light since it’s late and have left the location, Mind you this was around 9pm. I immediately entered the app trying to cancel the order as it was not accepted by then, after countless times of clicking on the cancel order button with its associating error messages, the order was accepted. I then messaged get help for assistance for more than 20mins no help. I then contacted the restaurant to tell them this is the situation and tell them to reject the order and they said they won’t do it and the order has to come from bolt. Right after, I contacted the rider and also told him the situation, that was when he said he was contacting the support team about it and that was when the support team contacted me after more than 50 mins and told me they can’t cancel the order at this stage and if the order is not picked up it will be added as a debit to my bolt balance. I explained countless times to the agent that is not my fault and that it’s from you guys but she still Maintained her stance. I’m writing this to let you guys know that I am not paying that balance and also deleting the app cos this was not my fault. Thanks