Bolt Food 4+

If you’re thinking of downloading bolt food, Please don’t. I suffered this so you wouldn’t have to and I’ll share my horrible boltfood experience. Not only will boltfood link your card to the app without your permission with the excuse that you linked it to their cab hailing service so it’s basically the same. They double debit you and lie to you that you’d get a refund. So I ordered some kfc and paid via momo oblivious about the fact that my card had been linked to the food app. The courier himself requested for payment knowing fully well that it was already billed to my card. Weeks later, I notice a debit notification from bolt on my phone and I proceed to bolt’s support to report it because I hadn’t made any bolt trips at the time. It was there I was informed that the debit was from the food app and I was instructed to report the issue there instead. Basically bolt food’s support justified the double debit by saying the courier couldn’t remember the trip among a host of other irrational excuses. I threatened to take this up legally after I wasn’t getting a reasonably response. It was only then that they found it prudent to give me a call to coddle me and promise me a refund. This happened in January. They closed the case without giving me the refund.

Many people might be thinking of moving to Bolt Food since Glovo is gone. The app has a cash limit on orders, which means if the cost of your order is over a certain amount you can’t pay for it in cash to your delivery driver. You have to pay by Mobile money or card before you even receive your order. Please don’t use this option. In the case that you do not receive your order, they will hold on to the money instead of refunding it. Additionally, they will also lie several times that they have initiated the refund. When they are confronted with evidence to the contrary, they will lie again and claim they are working on it. This goes on for months. According to some reports, at some point they will simply close the case and stop responding. Since there is no customer service number and you can only seek a solution within the app, at that point your money is gone forever. If you must use the app, please make sure to only pay after you have actually received your order. Alternatively, use any of the other delivery apps since Bolt is notorious for shady practices like this.

What the hell is wrong with your system that for the past 11months till today, I’ve not been able to access your platform. From the beginning, I thought it was the fact that my phone was low on memory, so whenever I click on the app and it closes, then I ignore it and look for an alternative. Sincerely, I even deleted the app at a point since it was virtually useless on the phone. But I downloaded it 5days ago and ask I speak, that same problem still persists and I’m unable to open the app for no good reason. So I will suggest you take the app off, if you can’t do anything to resolve the problem or if the app isn’t effective. That I think, would be best for all of us.

Thanks