Crypto.com - Aγοράστε BTC, SOL 4+

Very good app but I have invested 100cro one year before and the only thing that I have done is to loose my money and you say that if you put in the pool your money will be winner but I loose money I lost 12€ from 29€ btw why when I open to see one trade I see only the fall I get inside and I see one day before not one hour for example I get inside and the etherium is red line one day before I click one hour before and is up why you can’t refresh every sec?!

Hello there! Thank you for taking the time to share your review. Please reach out to us via live chat or contact@crypto.com. We would be happy to look into the difficulty you have experienced using the app and offer further assistance. Thank you!

Even i liked the app and try to use it and support them also and because they have visa cards but: 1) if you start with basic tier card Midnight Blue you will not have any luck to receive the physical card (they enable the virtual cards hopefully but without apple pay support) 2) prices in the app have issues and the charts are very simple without refresh in time and not give the current prices.
3) push notifications payload dont have sound enabled so you will receive a notification but without sound.
4) the major issue is the customer support. They have 2-3 people to respond to thousands of problems and workload, i understand they have rising in their customers but sometimes maybe you receive a answer but maybe you will not have any response for days.
For true i dont like to change app and go to another, if their support only responds that ok we are here and we will get to you soon maybe this keeps people instead of loosing them and for sure i hope to be better in this. I think that from all the apps anyone will be first on the customer support will gain lot of users.

Hi there, thank you for your feedback! It is really vital for us, as we're improving our products and services, and adding new options based on the requests received from our users. Feel free to share any suggestions via in-app chat or at contact@crypto.com

A few days ago, tried to enter the app to buy some more coins in my account and I was surprised to see ghat it is no longer working. It need to be updated and for that to happen you need to update the iOS of the device over 13.0, as it says. That is unacceptable. I am very happy with my version 12.1.1 and I am not going to update just for this app. All the serious apps are constantly updating and working in this version 12.1.1 which is not obsolete. All banking apps I have update weekly and work fine with my version. Facebook, messenger, instagram every other app are supported by this iOS version. Why yours to differ? And not say to me to add new functions and blah blah stuff because it was working fine so far and was one of the most complicated apps and difficult to understand and find what you are looking for every time. Also and this is very important I cannot find a way to run the app and see my account from my laptop with Windows 11 pro! Why is it so hard to make something easy and comprehensible by the average user?

Hello there! Please reach out to us at contact@crypto.com, so we can take a closer look into the matter and assist accordingly with the update difficulty that you've encountered.