FREENOW (ex Beat app‪)‬ 4+

Best taxi app throughout the years for Athens

I’ve been using the app since 2015, and I’ve seen two rebrands. The Free Now version is my fav, the app is working well, lots of options, easy to interact with drivers, not too long waits during rush hours and days. Absolutely recommend it if you don’t have a car, as you’ll be guarantee safe with your driver, been using it 3-5 times a week without an issue. If they’d put car seats for babies and kids, even with extra charge and prebooking, would be freaking amazing!

Malfunctioning App

I have been using this app in Athens for over 10 years, back when it was still TaxiBeat, but my recent experience was horrifying and unacceptable. Today, I booked a taxi for my mother through the app, which provided me with the driver's name, plate number, and location. However, due to an apparent error, the app ended up booking two taxis. The second taxi, which did not show up in the app, arrived first and picked up my mother. She called me to inform me that she was in the taxi. Meanwhile, the driver I could see in the app arrived and was asking for my location. At this point, the app got stuck, and I couldn't contact the driver. When I reopened the app, I could no longer see any taxi locations, even though the trip was supposedly ongoing. I had no idea where my mother was or what had happened. I finally contacted my mother, and it turned out that the driver who picked her up was also from FreeNow. The app kept sending me notifications that the driver had canceled the trip, and every time I tried to open the app, it just returned to the main page. To make matters worse, the final cost of the trip was 22 euros, far exceeding the initial estimate of 10-14 euros provided by the app.

Απάντηση δημιουργού ,

Hello,
We're sorry to hear about this.
So that we can take a closer look, we invite you to contact customer service via the application by filling in the contact form.
Have a nice day !

Good but has issues

Most of the times the app provides a reliable and efficient way to find a taxi. However it has some limitations:
1) it does not inform you on taxi strikes. Instead, if you are trying to book on a day with taxis strike, the app appears to function as normal, I.e., displays on screen the usual attempts to contact taxi drivers in various locations around you, when in fact none taxi is available anywhere in the city. If you haven’t heard anything about the strike you don’t understand what is happening and likely believe that you are on a rush hour
2) you can’t add a stop within the route to final destination
3) the list of matching addresses is sometimes confusing given that the same address appears with different tags, often written in Chinese, you can easily mistaken your address for a similar in other districts

Απάντηση δημιουργού ,

Hi Methonis, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?