N26 — Love your bank 4+

While travelling in South America, almost all my purchases using the MC were duplicate. So, my account at some point was almost zero because of duplicate charges. However, its not a fraud. Its just the policy of N26 to hold your money for 10-12 days. Their customer service is just ridiculous full of lies & excuses. They claim that the merchant & the bank cannot sync, some other times they claim that certain banks of certain countries do this.. but no valid reason. If I could, I would avoid to use the card for purchases.

Hi.
We apologise for the inconvenience. The issue you are encountering is specific to Japan and Argentina. Card transactions always happen in two steps. In the 1st step the merchant blocks a specific amount. In the 2nd step the merchant collects the money. Japanese and Argentinian merchants seem to have issues using the authorisation made in the first step. Therefore, the transaction will show up twice on your account for a limited time: once as an authorisation and a 2nd time when the merchant receives the money. The authorisation will expire automatically after a maximum of 10 days.

Almost a year ago I opened my account.
About a week ago my card was blocked when I checked with support they informed me that they proceed with some security checks and it will be solved shortly.
Since they were delaying I bothered them again and the persons of the chat started cutting me of saying that the senior managers are looking into it. At a certain point I received an email for reverification which I did. Then I received an email saying that they will close my account. They have blocked my card and the account and now I don’t have access to the app neither. They have retained my funds and don’t answer to my mails anymore. Even though they requested extra documents to assist still nothing. This is an outrageous behavior retaining my money this way without any obvious reason since as per their terms and conditions the immediate deactivation of the account is for serious matters which never too place in my case. They never explained what was the problem and now they don’t even answer to any of my e mails. By far the worst management ever. In three days they cut me off and I have lost all my funds!!!

Hey! Following European banking regulations, N26 must carry out routine technical checks on customer accounts. As a regulated institution, this helps us ensure that the funds held in your N26 account are kept safe and secure. Best, Peter - N26 Support Team.

The worst service ever. Transfer gets suspended as some “routine check” is happening into the account. Such information is also not provided - I had to contact customer support to find out about this when the “instant” transfer TO MY OWN ACCOUNT was not arriving after two days of waiting. Trashy customer support - no further information, just wait for a couple of more days. Other bank services at least informs and asks for any supportive documents, if needed. Here - silence. Wait. Someone will inform you someday. Or maybe not. Sent 1000€ to my other bank account to buy groceries - nah, we will do a routine check instead of doing our job and delivering a transfer. Just tell the kids to wait a couple of days for their food and perhaps the money will be released. Or again - no information will be given. TRASHIEST SERVICE EVER!!! ANYONE WHO STILL THINKS WHETHER TO USE IT - DON’T. !!!

Hey there, in accordance with European banking regulations, N26 must carry out routine technical checks on customer accounts. As a regulated institution, this helps us ensure that the funds held in your N26 account are kept safe and secure. Please keep in mind that we'll never hold funds indefinitely and we'll also keep you as informed as possible whilst also adhering to our regulatory obligations. Best, Bella, N26 Support Team.