Twilio Flex 4+

Name: Twilio Flex
Author: Twilio, Inc.

Twilio, Inc.

- Gratis

Descripción

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.

Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.

Flex Mobile requires an existing Twilio Flex account.

14 oct 2024

Versión 0.12.0

New
• Warm transfers are now available for voice calls
• Added foreground push notifications to alert on message and voice events while the app is focused
• Added support for URL links in messages
• Phone number links in other apps, including call logs, can now initiate calls in Flex
• Added sentiment field to Timeline

Fixed
• Fixed issue with muted sound on push notifications
• Improved SDK initialization times and reconnection handling
• Fixed issues displaying customer names in the chat channel
• Fixed issue where empty fields in Unified Profiles were missing instead of being displayed as “Not available”
• Fixed issue displaying sent messages when using Flex Mobile on two mobile devices at the same time
• Fixed inconsistencies displaying long-running times in availability statuses
• Removed unnecessary padding surrounding message input
• Fixed display of dark mode placeholder text in message input and country code selection search input

Twilio, Inc., que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.