I use several virtual banks in Hong Kong. Airstar bank is the worse among all. I use Airstar to do 3-4 transactions and my account got suspended for 2 months. I called the call centre and they said they don’t know the reason and don’t know when will Airstar unblock my account. The point is I still have some money inside. I can’t transfer it out. Trust me I don’t feel secure with this Airstar bank. Don’t put money inside this bank you money will be lock in the account like I did.

I’ve account at almost every virtual banks and a few with classical banks. But this bank rejected. First time I had this kind of bad experience. I don’t know why they did not approve account opening, they refused to tell me. I’m PR in HK and I’ve A+ credit note. System only asks HKID and selfie photo and standard information. So I don’t know on what basis they rejected me. My guess is; May be they do not like people with beard or they discriminate on Muslim names…Ibrahim E.C.

千萬不要用這家銀行。就算你只是開一個基本儲蓄戶口，流程比開傳統銀行還要複雜得多。更可怕的是，他們會不合理地要求你提供極多個人資料，包括收入證明、糧單、員工證、稅單等。你完全不知道將來他們會如何利用你這些個人資料。這銀行的安全性存在很大疑問。Do NOT use this bank. Even for a basic saving account, the process is much more complicated than traditional bank. They will also collect all your personal information such as income proof, staff card, tax receipt, etc. You have no idea how they will use all the excessive personal information. Safety is a big concern.

Apple should remove all the fake 5 stars reviews given all in a roll a year ago. Obviously this app is poorly designed along with bad banking experience as shown from the rest of the real reviews.