I am facing the same case as an old man mentioned before, I failed to unsubscribe your app. Is it possible to assist me to unsubscribe your app by just simply kicking your finger?
Thank you very much for your kind help.
Hey, I know it’s been a few months since you may have a review like this. But the ads from the free version are still here and they’re still being quite disruptive.
Some people who are in a hurry need to translate things quickly and may find the ads annoying, is there any way we can fix this? Thank you
Hi,
Thanks for sharing your feedback. We completely understand how frustrating it can be when ads interrupt your workflow, especially if you’re trying to translate something quickly. In the free version, ads help us keep the app available at no cost, but they shouldn’t feel disruptive. I’ll make sure your comment is shared with our team so we can review ways to make the experience smoother.
If you’d prefer an ad-free experience, our premium subscription removes ads and unlocks extra features, including advanced AI tools. You can try it free for a few days to see if it works better for your needs.
We’d also love to hear if there’s anything else we could improve to make your experience better. Please feel free to email us at support@airapps.co, we’re always happy to listen.
Best wishes,
Ana Rita
I downloaded this because of the photo feature, but the app won’t let you use it without paying a subscription fee. So why shouldn’t I just use google translate, which is free, or the app that came with my phone? Exactly what is this app offering that I couldn’t get elsewhere without having to pay for it, and without having to see ads most times I push a button? What a scam
There are still some mistakes in translating and needs improvements .the app is fairly good
Used to love this app as it’s easy to use and the translation is close to accurate. However, they now load lots of ads where you have to wait for the ad to finish to be able to access the translation, most of the time ads load even before you can type in the word you want to translate.
Hello Rich,
Thank you for taking the time to share your thoughts—and for being a long-time user of Translate Now. We’re really glad to hear you found the app easy to use and the translations helpful.
We’re truly sorry to hear that the recent ad experience has made it harder to use the app, though. Ads help support the free version, but we understand how disruptive it can feel when they interfere with the core functionality.
We’ve passed your feedback along to our team, as we're actively reviewing how ads are shown to improve the overall experience. If you'd like to share more details or suggestions, feel free to reach out to us at support@airapps.co—we’d love to hear from you.
Best wishes,
Ana Rita
This translating app helped me soooo much from the words in books that I came across , it really helped me to make a major progress!!!😻🥳
No way of cancel subscription until called customer services for refund and hope Apple can inspect the App again. Ridiculous
Hello Possit,
Thank you for using our app. Regarding your recent charge, we understand that you may not intend to make a purchase, and we apologize for any confusion or inconvenience this may have caused.
That being said, please note that our app has a clear description of its features and pricing on the app store page, and we rely on users to read and agree to these terms before downloading.
Unfortunately, we are not able to manage In-App Purchases, cancel subscriptions, or process refunds on your behalf. In-App Purchases are managed from your Apple Account. You can visit Apple Support to learn how to manage your In-App Purchases. However, just consider that once you subscribe to one of our apps, you get full access to +30 Apps at no extra cost with our Air Apps One subscription.
To learn more about Air Apps One, find out more about all the perks and the full list of apps included, please visit: https://airapps.co/
To view your In-App Purchase History: https://support.apple.com/en-us/HT204088
You can also come back and enjoy all of our app features on one subscription anytime by re-subscribing. If you have any further questions or concerns, please don't hesitate to reach out to us at support@airapps.co.
Best regards,
Flavia Pinheiro.
More accurate
Hello,
Thank you so much for your fantastic review! We’re thrilled to hear that you find our app to be more accurate than others. Your feedback is incredibly valuable to us and motivates us to continue improving the app.
We strive to provide the best translation experience possible, and it’s great to know that our efforts are making a positive impact. If you have any specific features you’d like to see or suggestions for improvement, we’d love to hear them!
Additionally, if you’re looking to enhance your experience further, we invite you to explore our Air Apps One subscription, which provides access to over 30 apps designed to simplify various aspects of your life. You can learn more at airapps.co.
If you have any questions or further feedback, please feel free to reach out to us at support@airapps.co. We’re always here to help!
Thank you once again for your support, and happy translating!
Best regards,
Ana Rita
I have deleted the apps once I noticed that needs to charges but just discovered you have charge me for over 2 months service charges. It’s didn’t make sense and unbelievable. I don’t authorised this charges. Pls arrange refund.
Hello,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I understand how upsetting unexpected charges can be.
While we don’t have access to users’ billing information or the ability to issue refunds directly, all subscriptions and payments are managed by Apple. Subscriptions can only be initiated after confirmation through your Apple ID, and they will renew automatically unless canceled beforehand.
To request a refund, you can follow this link to Apple’s support page: support.apple.com/en-us/HT204084. If you need help with any part of the process or have additional questions, feel free to email us at support@airapps.co. We’re here to help however we can!
All the best,
Ana Rita
The first thing that pops up every time I open the app is a prompt to start a subscription. The price is off the charts. Must be some next-level service, then. Wrong. When I closed that banner and tried to translate some text, click translate, NOTHING HAPPENS. NOTHING AT ALL. Total nonsense.
Hello,
Thanks for your feedback, and I’m truly sorry for the frustration you experienced with our app.
We’re aware of a technical issue affecting translations on the macOS of the app, and our team is already working to resolve it as quickly as possible. This definitely isn’t the experience we want for our users, and we understand how disappointing it must have been, especially with the subscription prompt appearing before things worked properly.
We really appreciate your patience while we work on fixing this. If you have any questions or would like updates once the issue is resolved, feel free to reach out to us at support@airapps.co.
Best regards,
Ana Rita